Ratings Operations Specialist

About the Role:

Grade Level (for internal use):

08

Role Purpose

The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end to end process simplification that meets customer needs.  As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.

Impact

The role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community.  This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users.  The role also works with Analytical Managers and their teams to ensure a high level of operational efficiency, problem solving, and innovation.

Responsibilities:

• Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs.

• Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs.

• Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work

• Guide analysts and other business partners through the ratings process and support change management of improvement efforts

• Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision

• Understand key metrics to support the management and improvement efforts of ROS

• Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs

• Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix

• Support team members and work as a team to live the ROS mission and achieve the ROS vision

Qualifications:

• Bachelor’s degree required

• One year minimum experience in an office setting or client-facing role

• Comprehensive English communication skills (Intermediate level reading, speaking, and writing).

• Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service

• Ability to work effectively in a team-oriented, global environment with various business partners

• Well-organized with great attention to detail

• Ability to multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output

• Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution

• Must possess strong prioritization and influencing skills, experience in leading projects highly valued

About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI).  S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.  

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