Job Responsibilities:

Responsible for performing, training team and developing processes for the following duties:

• Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network archiect, utilizing the Service Now platform

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents 

• Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. 

• Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impact.

• Proactively monitor network alarms across platform specific network management tools. 

• Support all customers to include providing global situational awareness support. 

• Verify that service has been restored upon resolution of all customer-initiated tickets

• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined 

• Proactively monitor network alarms across platform specific network management tools. 

• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 

• Perform configuration maintenance on route plans, route lists device profiles, calling search spaces, and route partitions. 

• Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. 

• Assess, identify and recommend resolutions to various network incidents and/or configuration deficiencies

• Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Minimum Qualifications:

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date. 

• Able to work in a 24x7 shift work environment.

• Must have an active DoD TS/SCI security clearance.

• Requires general understanding of both voice infrastructure and IP network topologies.

Desired Qualifications

• Tech control facility or cyber transport experience

• Circuit actions experience

• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs.

• Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies

• Knowledge in one or more of following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.

GSMO