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Full-Time

Service Desk Level I Analyst

Contract

Posted on 6/27/2024

Taco Bell

Taco Bell

10,001+ employees

Mexican-style restaurant chain

Consumer Goods

Entry

Irvine, CA, USA

Category
IT Support
Network Administration
IT & Security
Required Skills
Communications
Requirements
  • Help Desk/Technical Support experience (0-3 years)
  • Ability to type a minimum of 35 WPM
  • Strong verbal and written communication skills
  • Must be organized with the ability to multitask
  • Possess a strong technical aptitude
  • Ability to troubleshoot along with the end user by simplifying technical language
  • Continued education in IT or related certifications preferred
Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems
  • Troubleshoot first level calls as volume dictates
  • Defuse confrontational calls
  • Perform remote dial-in connection to resolve issues
  • Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)
  • Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations
  • Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users

Company Stage

N/A

Total Funding

$13.7M

Headquarters

Irvine, California

Founded

1962

INACTIVE