Food & Beverage Manager

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately10,000 clientsworldwide.  Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than 50,000 events annually fornearly 7,000artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forwardthinkingand committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  

The Role:

You will have the opportunity to bepartofa very specialteam for Live Nation’snewestCanadian venue, HISTORYOttawa.Astate-of-the-artvenuewith a capacity of up to2000hostingover180concerts andprivateevents annually.If you are readyto bea partofOttawa’smost memorable and historicshows,this role might be for you!

This role reports directly into HISTORY’sSeniorFood and BeverageManagerwhile managing the fullscope ofthe F&B department.Thisincludes butis not limitedtomanagement ofover 60F&BStaff,creating engaging sales incentives,allwhilelearning andoperatingthePoint of Saleand inventory management systemsto maximize efficiency andprofitability.You will oversee guest and employee satisfactionwhilemaintainingstandardsand exceeding various other goals.

Responsibilities:

• Uphold exceptional customer service standards, ensuring all guests receive prompt, attentive, and knowledgeable service.

• Maintain full compliance with health and safety regulations, as well as in-house and provincial alcohol policies and procedures.

• Manage liquor and beer inventory alongside the F&BSenior Manager,including ordering andmaintainingpar levels to ensure adequate stockfor all events. 

• Assists the Senior F&B Manager with month-end inventory counts, reconciliation, reporting, and variance tracking to ensureaccurateinventory records and operational accountability. 

• Assists the Senior F&B Manager inmaintainingand managing the Yellow Dog inventory system, including data entry, inventory adjustments, reporting, and ensuring inventory informationremainsaccurateand up to date.

• Drive guest satisfaction and venue profitability by ensuring all Food & Beverage operations and service outletsoperateefficiently and atoptimalperformance.

• Develop F&B Staff service standards,engagement andtraining programsand various checklistsand procedures.

• Oversee venue floor operations, responding to changing servicedemandsand providing direct support to staffand guests. 

• Proficient in the POS system and supports staff in resolving technical issues to ensure seamless event operations.

• Support newhireson boardingand training, setting up new team members for ultimate success.

• Collaborate with Kitchen,bartenders, servers,and the barback teamto ensure product knowledge, quality,consistencyand speed of service standards are met.

• Monitors product quality, presentation, and consistency of all food and beverage offerings.

• Ability tomaintainpartnership agreements and execute to a high degree.

• SupportSpecialEventscuration,executionandoverallneeds.

• Adhere toprovincialregulated Health & Safety guidelines as per the Occupational Health & Safety Act (OHSA) as well asLive Nation’sglobal standards by liaising with internal and external stake holders to promote a clean and safe work environment, using daily checklists.

• Address guest feedback and resolve issues professionally and efficiently.

• Performs other duties asrequired.

Qualifications

• Must have3+ years’ experience in food & beverage operations with a proventrack recordof leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment.

• Excellent interpersonal and relationship-building skills to foster positive connections with guests, staff, and management.

• Must have supervisory,coachingand staff development experience.

• Musthave a strong business aptitude.

• Must be Smart Serve Certified andat least19 years of age or older.

• Knowledgeable in a wide range of spirits, beers, wines, and champagnes; mixology and cocktail experience is a plus.

• Experience using point of salesand inventorysystems;Square& Yellow Dogexperienceanasset butnotrequired.

• Demonstrates the ability to thrive in a fast-paced, high-energy, and loud environment.

• A passion for live events and desire to ensure everyFan'sexperience is exceptional!

Physical Demands/Working Environment

• Fast-paced work environment with moderate to loud noise levels.

• Ability tolift upto 75 lbs. asrequired.

• Flexible schedule, including days, nights,weekendsand holidays.

• Position requires extended periods of standing, as well as frequent bending and stooping.

• Ability to wear andoperatean earpiece for radio communication.

We thank all applicants for theirinterest,however, only those chosen for an interview will be contacted.

The expected compensation for this position in Ontariois:  $30 per hour.

Employment Equity 

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law.Accommodationfor candidates with disabilitiesareavailable on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.