Full-Time

Center Manager

Career TEAM

Career TEAM

Workforce development consulting with government software

Compensation Overview

$70k - $80k/yr

Plano, TX, USA

In Person

On-site role with 15–20% travel.

Bachelor's, Master's, MBA

Category
Business & Strategy
Required Skills
Microsoft Office
Inventory Management
Marketing
Customer Service
Data Analysis
Requirements
  • A bachelor's degree in business, marketing, public relations, or community organization or development, or equivalent experience.
  • A minimum of 4 years of supervisory or management experience.
  • Strong business knowledge of customer service best practices and performance management, with experience in training and coaching or mentoring.
  • Top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with the ability to interact with employees at all levels.
  • Excellent interpersonal skills and written and oral communication skills.
  • Strong technical skills and proficiency in Microsoft Office.
  • A valid driver's license and adequate vehicle insurance coverage.
Responsibilities
  • Oversee all employment and training initiatives within the Workforce Solutions Center.
  • Ensure facilities, staff, and clients have access to essential tools, materials, accessibility, and safety procedures.
  • Oversee purchasing processes and track spending related to center operations.
  • Maintain accurate inventory records and complete assigned reporting tasks.
  • Identify community partnerships, collaborate with other professionals, and maintain partner relationships.
  • Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed.
  • Manage the center's budget and propose funding allocations for service delivery.
  • Coordinate with Business Services and Marketing and Communications to host outreach and promotional events that raise awareness of center services in the community.
  • Create and execute customer satisfaction strategies with measurable improvement goals.
  • Track service outcomes for clients and staff to uphold high-quality delivery standards.
  • Address customer complaints in compliance with grievance and complaint procedures, including reporting and tracking requirements, to achieve customer satisfaction goals.
  • Ensure that the center appropriately engages industry sectors to meet or exceed customer expectations.
  • Evaluate performance goals at the beginning of each program year and establish procedures to ensure staff follow prescribed strategies to achieve performance measures.
  • Coordinate with Program Managers to ensure service delivery workflows are followed.
  • Supervise project staff, identify and fill open positions, hire and promote employees, evaluate and recommend personnel actions, provide timely coaching, and conduct scheduled employee evaluations.
  • Model Extreme Customer Service behaviors in interactions with internal and external customers.
  • Perform other duties and projects as needed.
Desired Qualifications
  • Knowledge of workforce development program operations and development.
  • Bilingual or multilingual ability.
  • A master's or MBA degree.
  • Experience and knowledge of workforce development contracts and programs.
  • Training in trauma-informed care, evidence-based practice, or whole-family services.

Career TEAM, LLC provides workforce development services to government and education institutions. It combines high-touch, one-on-one case management and career services with a proprietary software portal called Career EDGE to manage employment and training programs. The Career EDGE platform supports program administration, participant tracking, and service delivery, enabling staff to coordinate services and monitor outcomes for participants. The company differentiates itself by offering an integrated mix of hands-on support and software tailored to public sector and educational clients, backed by a track record of securing government and state grants (over $100 million) and collaborating with partners like ForgeNow to strengthen vocational training. Career TEAM’s goal is to reduce unemployment and poverty by closing the opportunity divide and delivering better employment outcomes through targeted workforce development solutions.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

North Haven, Connecticut

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • Orange County renewed Career TEAM for $4.185 million starting July 2026.
  • NYC's PACE contract reached $5.32 million through September 2028.
  • Carrington College adopted Career Edge in March 2026, expanding education-market reach.

What critics are saying

  • Oregon's Workforce Modernization contract remains unsealed, so negotiations can collapse in 2026.
  • County budgets and state grants dominate revenue, exposing Career TEAM to procurement delays.
  • A single Oregon modernization failure would damage credibility and jeopardize future statewide deals.

What makes Career TEAM unique

  • Career EDGE powers 100% of projects, linking software with services delivery.
  • Career TEAM blends case management, labor exchange, and provider management for governments.
  • Three-decade incumbency since 1996 wins repeat procurement against one-off vendors.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401(k) Company Match

401(k) Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Company News

HR TODAY
Jul 14th, 2026
Barleh Jessica Issoufou promoted to Vice President & Chief Operating Officer at WorkSource Montgomery.

Barleh Jessica Issoufou promoted to Vice President & Chief Operating Officer at WorkSource Montgomery. Montgomery County, Maryland, United States, July 2026 - WorkSource Montgomery has promoted Barleh Jessica Issoufou to the position of Vice President & Chief Operating Officer, recognizing her outstanding leadership and contributions to advancing workforce development and economic opportunity across Montgomery County. In her new role, Barleh will oversee the organization's business operations, working closely with leadership and cross-functional teams to strengthen operational excellence, enhance organizational performance, and expand innovative workforce solutions that support employers, job seekers, and the broader regional economy. Prior to this promotion, Barleh served as Deputy Director, Workforce Services at WorkSource Montgomery for over three years. In this capacity, she provided strategic direction and operational leadership for workforce development programs and business engagement initiatives, driving organizational performance through data-driven decision-making, cross-sector partnerships, and innovative employment and talent development strategies. Before joining WorkSource Montgomery, Barleh spent more than four years with Career TEAM LLC, where she most recently served as Regional Director of Operations, overseeing the implementation of strategic business plans and operational delivery for Workforce Innovation and Opportunity Act (WIOA) and Temporary Assistance for Needy Families (TANF) programs across the East Coast. Simultaneously, she also served as Executive Director, providing strategic, fiscal, and operational leadership for the District of Columbia's TANF Employment Provider program and helping expand employment opportunities for underserved communities. Earlier in her career, Barleh held leadership positions with Community Purchasing Alliance as Regional Director, where she led strategic planning and innovative purchasing initiatives supporting community organizations, and with EDSI as Program Manager, managing large-scale employment and training programs serving thousands of residents annually. She began her professional journey with the New Jersey Department of Labor & Workforce Development as a Claims Examiner, and also gained valuable community development experience through internships with Volunteers of America Delaware Valley and The Center for Family Services, as well as serving as Youth Volunteer Coordinator with the American Red Cross. Barleh holds a Master of Social Work from the University of Pennsylvania, an academic foundation that has complemented her career in workforce development, community engagement, organizational leadership, and public service. With more than fifteen years of experience spanning workforce development, operations management, public sector partnerships, community engagement, and organizational leadership, Barleh is well positioned to help lead WorkSource Montgomery through its next phase of growth and impact. WorkSource Montgomery (WSM) is the primary workforce development organization serving Montgomery County, Maryland, connecting employers, job seekers, educational institutions, and economic development partners to build a highly skilled workforce. Through innovative workforce solutions, strategic partnerships, and employer-focused programs, WSM helps strengthen regional competitiveness while creating meaningful employment opportunities and sustainable economic growth.