Job Description

Cash App’s top strategic business priority is Trust: building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base. The Health team’s mission is to create a holistic Cash App experience that fosters the trust, safety, security, and support of our customers and their assets - all while expanding access within the Cash App ecosystem. One of the core pillars of Health is the Identity, Eligibility & Limits team whose mission is to build remarkable, globally scalable, highly trusted customer identity verification, product eligibility, and transaction limit customer experiences and a scalable, shared infrastructure which underpins access for Cash App’s full suite of products. 

As the Head of Product for the Identity, Eligibility, & Limits team, you will own the core products of customer identity verification, product eligibility, and transaction limits from the user experience to the platform infrastructure. These are foundational user experiences and services that enable access to Cash App products, so providing an excellent end-to-end experience is of utmost importance. This role will require optimization of current features through customer research, analysis, experimentation, and product validation, as well as the creativity to dream up and build new features to improve our user experience to expand financial access to millions of customers around the world. You will be responsible for the team’s vision, strategy, roadmap prioritization, and customer and business impact and will drive high impact initiatives from inception through execution.

You Will:

• Own the ideation, strategy, design, implementation, and improvement of products and infrastructure to help us build trust with our customers
• Lead a full stack development team (engineers, designers, researchers, data scientists, business operations) to ship innovative and incredible experiences at scale
• Directly manage two product managers / leads
• Lead product strategy, customer research, opportunity sizing, planning, scoping, and prioritization to build the highest impact products or improvements for our customers
• Structure and improve our team’s processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective cross-functional partnership, constantly inspiring and influencing colleagues in legal, compliance, support, machine learning, and other product areas to deliver on goals and maximize impact
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress
• Manage the roadmap to deliver on this strategy, balancing short term goals with long term vision.
• Develop the strategy for internal tools, shared systems, and processes that govern all of Cash App’s customer engagement. 
• Work with cross functional team members distributed across the four US times zones and Melbourne, Australia 

Qualifications

You Have:

• 15+ years of product management experience with a strong familiarity of platform engineering infrastructure and a proven track record of delivering outstanding products at scale
• Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams 
• Incredible business sense and a high degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
• Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry 
• Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App’s most senior leaders.
• An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact 
• Exceptional team management and organizational skills. You’ve built and scaled cross-functional teams and processes.
• A hunger to tackle complicated and impactful customer and business problems

Highly preferred:

• Experience in the fintech industry, ideally in the identity and limits space with demonstrated knowledge of industry best practices 

Location:

• US-based, ideally PST timezone. Remote acceptable