Full-Time
Technical Enablement Manager
Open source analytics & monitoring solutions
Senior
Remote + 1 more
- 5+ years of experience in Technical Support, Professional Services, or Technical Enablement, preferably at a high-growth SaaS company with a technical offering
- Technical proficiency is a must for this role. You should have hands-on experience at the code level and have technical knowledge including:
- Programming experience (any language, favorite Go, JS)
- Kubernetes advanced knowledge
- Preference coming from Observability world
- Knowledge of a curriculum development methodology
- Experience in enabling highly technical Support and Solutions Engineers on technical products, teaching them how to troubleshoot code level issues and demo code level functionality
- Have solid project management skills including: planning work, managing details, keeping multiple tasks/projects on track, working with cross functional stakeholders, and navigating ambiguity to deliver results
- Have an enthusiastic “roll up your sleeves” mentality
- Project management experience delivering quality product in a fast moving environment
- Team player with strong interpersonal skills and ability to take a leadership role when necessary
- Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to senior leader
- Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners
- We are a remote first company so you should be experienced and skilled at working remotely with an international team
- We're a high growth company, so your job duties will be varied and complex and will require strong judgement, collaboration, and leadership
- Assist in the management of various GTM Technical Enablement programs across GTM functions. This may include instructor-led training, webinars, eLearning assignments, conferences, etc
- Engage, persuade, and build alliances with key stakeholders involved in technical and skills development in order to define needs and deliver appropriate plans
- Partner closely with our Engineering teams to stay ahead of product releases, ensuring our CX organization is aware of how the changes impact their roles
- Focus on program development, management, and delivery
- Successful design and development of role based training paths for both individual contributors and leaders
- Design, build and deliver technical enablement content, courses and presentations for both individual contributors and leaders
- Ensure a positive onboarding experience for technical GTM team members
- Track and measure the results of onboarding programs and content, and regularly report results to key business stakeholders
- Drive key on-the-job milestones for the customer experience org
- Define, track, measure and report of business impact of enablement
Grafana Labs’ mission is to democratize metrics so users can create a dashboard that helps them get insights into how their applications behave, enabling them to iterate, take action and improve faster.
Company Stage
Series D
Total Funding
$535.2M
Headquarters
New York, New York
Founded
2014
6 month growth
↑ 7%1 year growth
↑ 24%2 year growth
↑ 90%Benefits
30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program