Inventory Support Specialist

Position Summary:

Working as part of a team with dedication, drive, and efficiency, the Inventory Support Specialist is responsible for assisting with movement of inventory within the Turning Point Fulfillment Center (TPFC) as well as inventory backorders, obsolete item removal, order status tracking, return processing, and overall inventory accuracy. The Inventory Support Specialist will assist with storing, moving, replenishing, pulling, and tracking product for order fulfillment.  This could include bulk orders, Bible Strong Partner mailings, or other movement of product.  The Inventory Support Specialist will assist with cycle counts of on-hand inventory.  Working in support of the Inventory Coordinator, the Inventory Support Specialist will work with Third Party Logistics (3PLs) providers to identify and resolve backordered items and products.  The Inventory Support Specialist will report directly to the Fulfillment and Inventory Manager and is responsible for assisting with matters related to inventory movement and accuracy, order status investigation, and backorder resolution within the Distribution Center. 

Essential Functions:

• Inventory Supplies, Equipment and Packaging Support
  • Provide status, quantity and location of Distribution Center inventory
  • Make recommendations for inventory quantities and locations.
  • Monitor packaging and supplies for shipping
• Inventory Shipping and Receiving
  • Assist with receiving products and purchase orders into inventory
  • Prepare and assist with outgoing shipments
  • Assist with efficient put away of all products received into the storage racks
  • Verify received products are entered into the Enterprise Resource Planning (ERP) system accurately
• Inventory Backorders
  • Run daily product backorder reports
  • Investigate, identify, and resolve backordered customer orders
  • Point of contact and coordinator at the TPFC for notifications to TP Departments and 3PLs regarding backordered products
  • Coordinate with stakeholders to resolve backorders from those locations
  • Update the TPFC ERP once backordered products are resolved
• Customer Order Processing and Tracking
  • Assist with project or product fulfillment as needed
  • Order status review, tracking, resolution, and updating in the ERP
  • Pull product for internal transfers and report in the ERP
• Product Removal
  • Working closely with the Inventory Coordinator and the TP Purchasing Team, identify products that qualify for removal form inventory
  • Assist with disposition of discontinued or obsolete product in compliance with Turning Point procedures
  • Identify lists and quantities of products approved for removal
  • Identify products for donation and coordinate their delivery
  • Contact and coordinate with appropriate company for disposal of qualifying products
• Returned Item Processing
  • Work with Customer Service to process all returned products
  • Follow the RMA process and ensure it is up to date
  • Determine which products qualify to return to inventory and which are available for other disposition
  • Make appropriate adjustment in WMS for items returned to inventory
  • Collect and coordinate delivery of items for the Free Materials project
• Inventory Movement and Audit Support
  • Assist the Inventory Auditor with movement of inventory
  • Backfill bays and bins as needed
  • Replenish picking bins daily
  • Pull product for bulk orders
  • Assist with cycle counts
• Maintain all work areas in a clean, neat, and organized condition at all times
• Backup Inventory Auditor duties as needed

Qualifications:

• Desired 1-2 years of experience in inventory control or oversight of inventory management.
• High school diploma, GED or equivalent.
• Must have excellent written and verbal communication skills.
• Ability to speak to individuals and groups comfortably.
• Exhibited attention to detail and decision-making skills.
• Ability to work independently and to communicate inventory concerns effectively.
• Demonstrated organizational skills.
• Aptitude with technology tools and resources.
• Self-starter with multi-tasking abilities.
• Must be proactive and accountable with a positive attitude.

• Demonstrated interpersonal skills, able to interact well with direct and cross-functional team members.
• Intermediate skill in Microsoft Office programs (Excel, PowerPoint).

• ERP systems or CRM systems experience a plus, especially Studio Enterprise.

Other:

• The expected hourly rate for this position is $21.00 - $23.00 an hour. The actual compensation offered will depend on a variety of factors, including qualifications, experience, skills, and location. In addition to base salary, we offer a comprehensive benefits package.
• Position is full-time, Monday through Friday.
• Position is at the Turning Point Fulfillment Center.
• Must be able to stand for long periods of time with repetitive motions.
• Must be able to lift up to 50 pounds.
• Must be able to physically perform the basic life operational functions of climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and feeling.
• Must be a like-minded believer and share our passion to deliver the unchanging Word of God to an ever-changing world.

Working for Turning Point – What to Expect:

Turning Point for God is the broadcast ministry of Dr. David Jeremiah and exists to deliver the unchanging Word of God to an ever-changing world. Turning Point is committed to creating a dynamic culture that reflects our traditional Christian values and supports our employees’ God-given and unique abilities and skills. Our organization hires employees who share our Christian values and hold to beliefs that are not in conflict with Turning Point’s Employee Statement of Faith.

Turning Point’s Statement of Faith:

• We believe the Bible to be the inspired, infallible, authoritative Word of God and in the verbal inspiration and authority of the Scriptures. The Bible is the supreme authority and is the only rule of faith and practice, as opposed to all human traditions. 
• We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. 
• We believe in the deity and humanity of Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension into Heaven where He now sits at the right hand of the Father, in His promised power of the Holy Spirit, in His present rule as Head of the Church, and in His personal visible premillennial return and ultimate and undisputed Kingdom and reign. 
• We believe in the New Testament Church and believe in the individual priesthood of the believer and stand for a regenerated and spiritual church, holding that only those who have confessed a personal faith in Jesus Christ as Savior and Lord shall be assured eternal salvation; those who die in unbelief of Jesus Christ as Savior shall suffer eternal separation from God. 
• We believe and stand for the ordinances of baptism and the Lord’s Supper as Christ enjoined them upon His followers; the same in number, in act, in order and in symbolic meaning, unchanged and unchangeable until He comes again. 
• We believe in the present ministry of the Holy Spirit, by whose indwelling the Christian is enabled to live a godly life and serve as God leads. 
• We believe God immutably creates each person as male or female, which reflects the image and nature of God. We believe that gender identity may not be detached from the biological sex of the human body. Rejecting one’s biological sex or acting upon any disagreement with one’s biological sex is immoral and rejects the created image of God. 
• We believe God designed marriage or matrimony as a unique, covenantal, procreative, conjugal relationship joining one biological man and one biological woman in a heterosexual, single, exclusive, life-long union. God intends sexual intimacy to exclusively occur between a man and a woman joined in marriage and that God intends for children to be raised and nurtured in an environment that honors these distinctions. 
• We believe all forms of sexual immorality, including but not limited to adultery, fornication, homosexual activity and behavior, polygamy, polyandry, bestiality, incest, pornography, is immoral, sinful and offensive to God. 
• We believe God endows all human life with inherent dignity at every stage of development and it must be respected and protected from conception to natural death. Thus, the unjustified, intentional taking of human life before or after birth is sinful and offensive to God. 

Benefits:

• Generous medical, dental and vision insurance, with voluntary supplemental plans
• Health Savings Account (HSA) option
• Company-sponsored long-term disability insurance and short-term (outside of CA)
• Company-sponsored life Insurance
• 403(b) retirement savings plan with employer contribution
• Eleven paid holidays
• Accrued vacation and sick time
• Yearly paid time off