Full-Time

Help Desk Technician

Posted on 5/14/2024

MetroStar

MetroStar

201-500 employees

Provides digital services for public sector

Consulting
Government & Public Sector

Mid

Washington, DC, USA

Requirements
  • Active Top-Secret clearance
  • Availability for shifts 12pm to 10pm - Wednesday-Saturday ON SITE in Washington, DC
  • 3 to 5 years of general IT experience, including 2+ years in a Windows environment
  • Hands-on experience as a Service Technician providing Tier 1 and Tier 2 support
  • Excellent analytical and problem-solving skills
  • Experience supporting mobile devices through Mobile Device Management (MDM) software
Responsibilities
  • Receives, documents, triages, escalates, and responds to all customer requests within defined Service Levels
  • Properly documents, prioritizes, and escalates reported problems using the Help Desk ticketing system
  • Coordinates procurement and repair of personal computer equipment and printing technologies with outside vendors
  • Communicates system alerts, outages, upgrades, and technology asset management to appropriate departments
  • Provides laptop/tablet/desktop support, configuration, troubleshooting, and repair
  • Maintains technical competency for common Help Desk questions and supports line-of-business applications

MetroStar specializes in digital services and management consulting for the public sector, leveraging Human-Centered Design, Artificial Intelligence, DevSecOps, Cloud, Cybersecurity, and Enterprise IT to accelerate government innovation through user-centric capabilities. Their technologies include a powerful ML platform and a DevSecOps solution tailored to the needs of federal agencies, enabling faster, tailored results for every mission.

Company Stage

N/A

Total Funding

$4.4M

Headquarters

Reston, Virginia

Founded

1999

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

40%
INACTIVE