Chargeback and Payment Disputes Specialist

Location: NYC
Hybrid
Full-time

Role summary

Our B2B Chargeback and Payment Disputes Team is a small team of payment domain experts. The Team's day-to-day work includes handling cases from multiple payment providers, of different payment methods and via internal or external channels, as well as cooperation with cross-functional teams and departments.  We’re looking for a highly motivated team player, a detail-oriented, organized, multitasking, emphatic, and professional Chargeback and Payment Dispute Specialist to join our team. The ideal candidate must be comfortable multitasking and an enthusiast of the payments world.

What you’ll do:

• Investigate and analyze dispute cases from internal and third-party systems
• Manage and represent chargebacks and retrieval requests
• Ensure precise and proper responses to disputes
• Correspond with customers, banks, acquirers, and other payment processors
• Update and maintain payment dispute databases daily
• Interact with different departments, including Risk, Customer Care, Reconciliation and Tech Services

Who you are:

• Bachelors degree in business, or related field 
• 1+ years of experience as a Chargeback and Payment Dispute Specialist or related field
• Ability to communicate effectively (both written and verbal)
• Proficient in Microsoft Office Suite; advanced Excel preferred 
• Strong attention to detail with swift execution
• Organized, independent & detail-oriented
• Quick learner with a ‘can-do’ attitude
• SQL knowledge a plus

What we offer:

• Discounted medical, dental, and vision insurance (coverage starts on day one) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership 

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $70,000 - $80,000.

#LI-JE1