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IT Support
Posted on 3/17/2023
Canada • Remote in USA
Experience Level
Desired Skills
Microsoft Azure
  • IT related graduate or equivalent work experience and/or Google/Microsoft certifications with user support and system administration
  • Ideally with +2 years of experience in user/device support
  • Knowledge of user support for devices, good analytical and problem-solving skills
  • Support knowledge across OS (mac and windows) and environment experience of Google Workspace, Azure and Cloud services
  • Ability to work as part of team or alone as needed, as well as the ability to take independent initiative when needed
  • Willingness to work on-call in the event of urgent requests
  • Report writing skills desirable for maintaining documentation and knowledge base towards user support
  • Good communication skills with non-security professionals
  • Other skills/knowledge in: network security, network administration, programming, or cloud infrastructure would be an advantage
  • A support and technical source of knowledge to continuously review, evaluate and improve support/systems/processes
  • Passion about building a big business that transforms the healthcare industry
  • Excited about the ambiguity of an entrepreneurial, rapidly growing company, and able to juggle many projects and responsibilities
  • Great communication, prioritization, and project management skills
  • The ability to advocate for a position while maintaining a collaborative and open-minded approach
  • Support users of the network on relevant devices - this may be with hardware, such as desktop computers, virtual devices, peripherals, etc, or occasionally software programs
  • Maintain computer systems and networks to run smoothly
  • Administer and work within our environment while supporting our team, ideally with some experience of operating systems (mac/windows) and platforms (Azure, Google, AWS)
  • Assist in managing the devices for new starters/replacement devices - this may include sourcing and logistics
  • Conduct 2 IT onboarding training sessions for new employees
  • Utilize our IT ticketing systems while providing support by responding to user queries and helping with requests via ticketing system, virtual meetings, email, and phone
  • Create IT tickets to successfully assist users either directly by triage or by coordinating with other IT members
  • Have strong communication skills in order to gather information related to issues, determine the root cause of problems, develop methods and solutions to resolve user issues, provide onboarding training, and balance the flow of incoming support requests
  • Help create appropriate training/user guides by maintaining internal IT procedures and support documentation for users to help build an internal knowledge base for future reference
  • Be a subject matter expert and fountain of knowledge that others want to learn from
  • Collaborate with management and other departments to research, recommend and develop where appropriate our systems/tools to support our business as we scale. So hands on improving our support on an ongoing basis
  • Operate within West or East Coast working hours

51-200 employees

Healthcare data platform
Company Overview
Datavant's mission is to connect the world’s health data to improve patient outcomes.
  • Competitive Salaries & Rewards
  • Generous Parental & Family Leave
  • Ability to work anywhere in the US and Canada
  • Meaningful equity
  • Competitive Benefits – Full Family Coverage
  • WFH Stipend & Monthly Credit
  • Commitment to Learning & Development
  • Unlimited PTO
Company Core Values
  • More Responsibility, Fewer Rules - We have a culture of trust. Every Datavanter has a real project from their first week. Engineers begin checking in code almost immediately.
  • We Grow Leaders - We promote from within to preserve culture and provide unrivaled growth opportunities for our team members.
  • Perfect Is Good, Done Is Better - We move quickly, with a bias towards action.
  • Time Is Our Most Valuable Asset - We prioritize automation and proactively eliminate bottlenecks. And aim to be punctual.
  • Playing To Strengths - As an organization, we only build products and compete in markets where we decisively can win. As team members, we focus on our individual super-powers instead of correcting for weaknesses.
  • Feedback Is A Gift - We proactively provide feedback to our peers and managers in the same warm, open-minded spirit of giving or receiving a gift to a friend. As an organization, we are transparent about both the problems and successes facing the company.
  • We Work Hard - We believe that success requires long hours and is driven more by perspiration than inspiration. We don’t rest on past successes, individually or as a company.
  • Always Pass The “Loved One Test” - You should be proud of the work you do with us, and we won’t make decisions that compromise that.