Operational Resilience Manager @ Square

Operational Resilience Manager

Posted on 3/21/2023

INACTIVE

Locations

London, UK • Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Communications

Requirements

A number of years experience in Operational Resilience / Business Continuity or similar
Experience with relevant industry standards (e.g. one or more of ISO 22301, ISO 31000, BS 65000, ISO 27001)
Experience supporting the operational resilience-related components of European regulation and familiarity with the upcoming DORA requirements
Experience with board-level written communication
Strong stakeholder management
Excellent communication and organisational skills
Collaborative approach with ability to build strong working relationships and influencing skills
Project management skills
Knowledge of technical architecture of cloud-based services (desired)
Ability to assist with cross-functional data privacy projects (desired)

Responsibilities

Establish and drive the operational resilience program for Square and Cash App's UK and EU entities including coordinating and facilitating Business Impact Analyses across our European products and services, and drive progress of testing of critical applications
Support and improve the global operational resilience framework
Provide regular reporting and insight to senior management, including the local CRO, COO and Boards
Collaborate with engineering teams and international colleagues to improve operational resilience practices
Assist with Incident Response monitoring and reporting
Engage with external stakeholders on operational resilience matters / queries (e.g. auditors, regulators)

Job Description

You will join the Foundational Operational Resilience Team and assist with building and facilitating Block’s approach to Operational Resilience focused on two of Block’s business units in Europe (Square and Cash App), ensuring they have the ability to identify and prepare for, avoid, respond and adapt to, recover and learn from operational disruptions.

You will have an in-depth understanding of the operational resilience standards applicable to e-money institutions in the UK and the EU. This role will include the implementation of recovery planning and testing efforts.

You will:

Establish and drive the operational resilience program for Square and Cash App’s UK and EU entities including coordinating and facilitating Business Impact Analyses across our European products and services, and drive progress of testing of critical applications
Support and improve the global operational resilience framework
Provide regular reporting and insight to senior management, including the local CRO, COO and Boards
Collaborate with engineering teams and international colleagues to improve operational resilience practices
Assist with Incident Response monitoring and reporting
Engage with external stakeholders on operational resilience matters / queries (e.g. auditors, regulators)

Qualifications

A number of years experience in Operational Resilience / Business Continuity or similar
Experience with relevant industry standards (e.g. one or more of ISO 22301, ISO 31000, BS 65000, ISO 27001)
Experience supporting the operational resilience-related components of European regulation and familiarity with the upcoming DORA requirements
Experience with board-level written communication
Strong stakeholder management
Excellent communication and organisational skills
Collaborative approach with ability to build strong working relationships and influencing skills
Project management skills
Knowledge of technical architecture of cloud-based services (desired)
Ability to assist with cross-functional data privacy projects (desired)

1,001-5,000 employees

Website

Digital payment processor

Company Overview

Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.