Quality Assurance Supervisor

Job Description

ABOUT THE OPPORTUNITY

Quality Assurance Supervisor

Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Salary Range: $106,400 – $159,500

Come join our Victorville, CA facility where we manufacture and distribute products such as A&H Laundry Detergent and A&H Cat Litter.

ROLE SUMMARY

The Quality Assurance Supervisor is responsible for ensuring that all assigned areas of the site Quality Management System (QMS) consistently meet established requirements. This role plays a critical part in the success of our QMS and requires a hands-on approach, working closely with cross-functional teams to manage key programs and drive continuous improvement efforts.

DUTIES AND RESPONSIBILITIES

• Manage and develop Quality team personnel, including hiring, oversight, guidance, and development support.
• Support development of goals for direct reports and provide routine feedback through formal and informal channels.
• Assign daily and long-term job functions and projects to team members.
• Ensure daily records are complete, accurate, and approved for finished product positive release. Track error rates, assist cross-functional teams with root cause analysis, and identify/implement process improvements.
• Manage the site document control program to ensure active documents (SOPs, JWIs, OLPs, etc.) are current and accessible. Monitor production areas for obsolete documentation.
• Support communication of packaging defects to vendors, Shift Managers, and Operators, ensuring corrective action follow-up. May include coordination with corporate teams.
• Lead cross-functional coordination of raw material and finished product holds, including network hold alerts. Create and manage rework/reinspection protocols, including supervision, tracking, and training.
• Support the Quality Manager with audit scheduling and cross-functional team readiness.
• Ensure routine and specialized line audits and inspection activities are completed and documented correctly. Provide training support, maintain sample standards, and assist with test equipment.
• Assist the Quality Manager with QMR report preparation, meeting coordination, record keeping, and CAPA follow-up.
• Provide general project support and department backup as assigned.
• Oversee all aspects of the Pest Control program.
• Compile data for weekly, monthly, and KPI reports for the plant Management team.
• Assist the plant Quality Engineer with data gathering and statistical and capability analyses as needed.
• Review PTR documents with Corporate R&D and plant personnel prior to execution. Coordinate PTRs for new products or product changes (e.g., batch recipes, corrugate, bottles).
• Lead the site Change Control program and ensure timely communication and execution of Quality requirements.
• Collaborate with all plant departments to ensure timely disposition or rework of finished goods.
• Ensure all quarantined or non-conforming product is properly labeled and contained through final disposition.
• Coordinate concession report creation and routing with site teams, R&D, Corporate Quality, and other stakeholders. Ensure release criteria are executed successfully.
• Partner with the site QE to ensure all TT documentation is complete and properly reviewed/approved.
• Ensure the Quality team adheres to safe chemical handling practices and proper PPE usage.
• Set a positive example for peers and team members.
• Serve as backup to the Quality Manager when needed.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.
• Oversee administration of the Agile system.
• Review and approve ordering of supplies and services.
• Review monthly budget for spending.
• Participate in and support Lean activities.

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Math, Science, or a related field.
• Five years of related quality experience in a manufacturing environment.
• Supervisory experience, or at least three years of experience leading projects and/or coordinating the work of others.

PREFERRED EDUCATION, TRAINING, AND EXPERIENCE

• Experience in a lab environment with general knowledge of test equipment for chemical and packaging applications.
• General understanding of ISO-based Quality Management Systems.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong oral and written communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Word, Excel, and Access.
• Ability to effectively interact with employees at all levels.
• Ability to work under pressure for extended periods while maintaining results.
• Demonstrated experience in quality manufacturing environments.
• Experience with CI/LEAN programs preferred.
• Ability to prioritize and adapt in a fast-paced environment.
• Strong leadership, team-building, coaching, and mentoring skills.

WORKING CONDITIONS

Work is performed in a fast-paced environment with frequent changes in workload and schedule. Work is primarily conducted indoors.