Technology Coordinator

Summary

The Employee Health & Benefits Technology Coordinator will support the San Diego Employee Health & Benefits Technology Advisor in regard to technology solutions for our clients

Essential Duties & Responsibilities

• Research & Service
  • Support the EB Technology Advisor with evaluating and vetting systems for best client fit such as, but not limited to:
    •  HRIS
    •  Payroll
    • Online Benefit Administration
  •  Review and maintain platforms to ensure configurations comply with client requirements.
  •  Conduct calls with current service partners as necessary, to assist teams and clients with concerns or current issues.
  •  Provide project oversight for benefit administration system implementations and ongoing updates.
  •  Provide project oversight to ensure EDI feeds are implemented and actively transmitting data to carriers and vendors.
  •  Work with carriers, service partners and internal teams when electronic data integration issues need resolution.
  •  Track service partner features and functionality for comparison and vendor usage quarterly to be used as a Division resource. Assist with drafting, managing and overseeing the RFP selection process for new service partners.
•  Stay abreast of industry trends and new market entrants as the HCM/HRIS market landscape evolves.
•  Assist and educate clients on monitoring and resolving data discrepancies and inaccuracies within the benefits administration system or carrier database
  •  Manage ad hoc client projects as needed
• Internal Support
• Work with Division associates to provide training and guidance on applicable systems.
• Act as a Division resource for questions related to systems.
• Various system configuration, troubleshooting, and testing

Education and/or Experience

Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

• This position interacts with and provides service to a large group of internal associates / offices and has high levels of contact with external vendors. The Technology Coordinator must be positive and approachable, and work effectively with diverse personalities. In addition, the following is required:
• Successful work history to include 3+ years of experience in health and welfare products / market and specifically in the field of technology.
• Bachelor degree strongly preferred.
• Professional history must show increasing levels responsibility directly related to the performance of the above duties.
• Strong familiarity with the Employee Health & Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies. Strong knowledge of and experience with alternative funding and plan designs.
• Current technical knowledge and understanding of Employee Benefit federal and state legislation.
• Knowledgeable of HRIS systems and benefits administration systems.
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with the ability to operate standard office equipment is required.
• Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Skill in organizing resources and establishing priorities.
• Demonstrated ability to resolve problems and present results neatly, with clarity and precision in oral and written form.
• Demonstrated ability to develop, plan, and implement short- and long-range goals.
• Maintain a valid Driver’s License & have reliable transportation.

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods.
• Work is performed in a typical interior/office work environment.
• Extended work hours (10 – 12 hrs/day) required on occasion due to attendance and participation at networking and industry functions.