Full-Time

Strategic Customer Success Manager

Posted on 12/15/2025

Synthesia

Synthesia

501-1,000 employees

AI-driven video creation platform for enterprises

No salary listed

London, UK

Hybrid

Category
Sales & Account Management
Required Skills
Risk Management
Video Editing
Requirements
  • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B Software as a Service
  • Experience in managing a Book of Business along with KPIs
  • A track record in managing risk, forecasting, and identifying growth opportunities
  • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
  • Successfully onboarding new clients and building key relationships in the first critical months and beyond
  • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
  • Light video editing using the Synthesia platform
  • Retention and growth of our enterprise clients
  • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
  • You are based in London or Europe
Responsibilities
  • Reporting to the Head of Customer Success and focusing on accounts in UK/EMEA - you are energetic, driven, and care deeply about the success of our customers
  • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
  • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
  • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
  • Ideal for an individual who wants to expand their career with a fast-growing software company

Synthesia is an AI-powered video generation platform that turns text into videos using realistic avatars, eliminating the need for cameras or actors. It operates on a B2B SaaS model with a library of avatars, support for 160+ languages, and features like templates, collaboration, and analytics. For enterprise customers, it offers custom avatars and voice cloning to keep brand consistency while emphasizing content governance and compliance. Its goal is to democratize video creation, grow globally, and develop conversational AI tools for interactive corporate learning.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$549.8M

Headquarters

London, United Kingdom

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Enterprise contracts over $100K tripled, driving $200M ARR by end-2026.
  • Series E raised $200M at $4B valuation from GV and NVentures in January 2026.
  • Expands offices in Austin, Berlin, Paris, Zurich, hiring 400+ staff in 2026.

What critics are saying

  • HeyGen captures market share with 40% cheaper custom avatars by Q1 2027.
  • OpenAI Sora 3 poaches sales contracts via GPT-5 integration by August 2026.
  • EU AI Act mandates watermarking, raising costs 30% and repelling SAP by 2027.

What makes Synthesia unique

  • Synthesia specializes in enterprise AI video for training and onboarding with custom avatars.
  • Platform supports 160+ languages via frame-accurate lip-sync for global localization.
  • Copilot transforms PowerPoints and PDFs into videos, bypassing traditional production.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-3%

2 year growth

-2%
Synthesia
Mar 10th, 2026
Synthesia partners with Allied For Startups to strengthen Europe's innovation ecosystem

Synthesia partners with Allied For Startups to strengthen Europe's innovation ecosystem. March 10, 2026 Create AI videos with 240+ avatars in 160+ languages. BRUSSELS, March 10, 2026 - Allied For Startups and Synthesia are pleased to announce a new partnership. Together, they will work to strengthen Europe's startup and innovation ecosystem, ensuring startups and scaleups can access the regulatory clarity, talent, and infrastructure needed to grow and compete globally. Founded in 2017, Synthesia is the world's largest AI video platform for business. It was co-founded by Victor Riparbelli (CEO), Steffen Tjerrild (COO), Prof. Matt Niessner, and Prof. Lourdes Agapito, AI researchers and entrepreneurs from Stanford, UCL, and TU Munich. The company's mission is to help people work better. It empowers organizations to create AI-generated videos with 240+ avatars and in 140+ languages, streamlining training, onboarding, and communication while saving up to 80% of time and budget. It is trusted by over 65,000 companies worldwide, including more than 90% of CAC 40, DAX 40 and Fortune 100 companies such as Sky Italia, Heineken, SAP, Merck KGaA, and Siemens. Recently, Synthesia raised a $200 million Series E round, valuing the company at $4 billion, and marking a significant new chapter in its growth. The company will build on its AI video platform with enhanced visual communication tools, AI agents, and enterprise products designed to help organisations upskill their workforce and leverage AI effectively. Asked about the partnership, Alessandra Venier, Corporate Affairs Manager at Synthesia, said: "Europe has a strong tradition of combining world-class research with entrepreneurial ambition. At Synthesia, we are building technology that is used globally but grounded in European values. Partnering with Allied For Startups is important to us because we want to help ensure Europe remains a place where companies like ours can scale, compete globally, and engage constructively in policy conversations around AI and innovation." Serena Borbotti-Frison, Director-General of Allied For Startups, said: "Synthesia is a great example of what Europe can produce. Four founders, from Denmark, Spain, and Germany, bringing together global expertise and tapping into the strong UK ecosystem to build a truly world-class company. Just imagine what Europe could produce more regularly if the structural barriers were gone." Through this collaboration, Allied For Startups and Synthesia will work together to promote policies that support AI uptake, public procurement, skills and reducing regulatory fragmentation. About Allied For Startups. Allied For Startups is a global network of startup associations. Its mission is to empower innovation and support the growth of startups by building an environment where startups can thrive, scale, and make a real impact. Learn more at alliedforstartups.org About synthesia. Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices across Europe and the US. As AI continues to shape the way Synthesia Limited live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Learn more at synthesia.io Media contacts Alessandra Venier, Corporate Affairs Manager, [email protected] Head of Corporate Affairs and Policy Alexandru Voica Alexandru Voica is the Head of Corporate Affairs and Policy at Synthesia. He is an experienced communications professional with a successful track record in the technology, social media, internet, gaming, retail and consumer electronics markets. Alexandru has also worked as an engineer and graduated from Sant'Anna School of Advanced Studies with a degree in Virtual Reality for Enterprise Applications.

Tech in Asia
Jan 26th, 2026
Nvidia-backed Synthesia raises $200M to develop interactive AI avatars

Synthesia, an AI avatar startup backed by Nvidia, has raised $200 million to develop interactive AI avatars. The company is currently testing its new avatars with several customers, though pricing details have not yet been finalised. The funding will support the development of more advanced avatar technology that enables real-time interaction, moving beyond Synthesia's existing pre-recorded AI video generation capabilities.

Bloomberg L.P.
Jan 26th, 2026
Nvidia-backed Synthesia to launch interactive AI avatars for job recruitment and training

Synthesia, a London-based AI startup backed by Nvidia, is developing interactive audiovisual agents that can conduct conversations beyond pre-written scripts. The company, which creates digital human avatars for businesses, plans to deploy these conversational bots initially for sales training before expanding into recruiting and other corporate communications. Synthesia's existing software allows clients to convert written scripts into presentations featuring realistic video avatars. The new interactive agents represent an evolution beyond these scripted presentations, enabling the avatars to engage in dynamic conversations on specific topics. The development signals a shift towards AI-powered corporate communications, where job applicants and employees may increasingly interact with digital humans for interviews, training and onboarding processes.

Facebook
Oct 29th, 2025
Synthesia's Valuation Hits $4 Billion

London-based AI video generation startup Synthesia has completed a funding round, nearly doubling its valuation to $4 billion, according to three sources.

Forbes
Oct 29th, 2025
AI Video Startup Synthesia Valued At $4 Billion In New $200 Million Raise

Alphabet’s venture firm GV is leading the round, which nearly doubles Synthesia’s valuation, per three sources.

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