Full-Time

Rep II – Technical Support

Posted on 11/21/2024

Baxter International

Baxter International

10,001+ employees

Provides essential medical products and services

Biotechnology
Healthcare

Compensation Overview

$51.2k - $70.4kAnnually

Mid

Auburn, NY, USA

Hybrid model: in-office Tuesday, Wednesday, Thursday; remote Monday, Friday.

Category
IT Support
IT & Security
Required Skills
SAP Products
Word/Pages/Docs
Requirements
  • High School Diploma or GED required
  • 3+ years of experience; 2+ years in a customer focus role preferred
  • Fluency in English
  • The ability to understand and speak Spanish fluently is desirable
  • Proficient keyboard and digital literacy, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications
  • Knowledge of SAP and similar order management and processing system
  • Numerate and accurate, particularly in relation to data integrity
  • Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
  • Excellent analytical and process flow optimization skills allowing for basic trouble shooting
Responsibilities
  • Analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions
  • Provide support to distributors and end users for Welch Allyn Physical Exam products
  • Provide troubleshooting steps to help identify and resolve customer issues
  • Troubleshoot medical equipment, deployed in hospitals, clinics, doctor’s offices, pharmacies, and many other sales channels
  • Handle problems with the medical device itself or problems the medical device transferring diagnostic and/or vital sign data across the client’s network
  • Support Baxter’s customers who operate one of the many medical devices it manufactures
  • Work in a Tier I call center position working queue calls

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Deerfield, Illinois

Founded

1931

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in Medically Home aligns with growing demand for home healthcare solutions.
  • Partnership with Ayogo Health enhances digital health solutions for kidney disease patients.
  • Needle-free injection technology offers potential for new partnerships and product offerings.

What critics are saying

  • Needle-free technology by NovaXS could disrupt traditional injection-based therapies.
  • Scaling Medically Home's solutions may face integration challenges with existing systems.
  • Competition in digital health platforms may affect Baxter's edge in renal care.

What makes Baxter International unique

  • Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.
  • Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.
  • Baxter's global presence ensures wide accessibility of its medical products and services.

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