Client Services Real Assets – Senior Vice President

About You:

• Degree in Business Administration, Accounting, Finance or related discipline with 15+ years of experience including real estate fund accounting; including a minimum of 10 years of Client Service Management Experience.
• Strong knowledge of real estate and/or private equity fund structures, fund types, and asset operations, familiarity with investment accounting rules and standards, and a keen understanding of applicable tax reporting and regulatory requirements within North America.
• Experience in developing, implementing and optimizing business processes in the real estate investments funds space.
• Strong relationship management skills and experience overseeing client relationships from an operating perspective.
• Problem solver, positive attitude, be curious as to how processes can be improved.
• Resilient personality.
• Strong negotiation and influencing skills.
• Excellent written and verbal communication skills.
• Proficiency in CRM tools, Microsoft Excel, Word, Power Point.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

#INDCIT

#LI-AD1

The Role: 

• Serve as a Client Service Manager for several mid-sized client relationships (7-8) inclusive of funds investing in Real Estate, Timber, Agriculture, Real Estate Debt and Infrastructure.
• Negotiate fees, prepare pricing models and fee proposals for new funds launches, expanded/additional services and restructuring fees (as needed to maintain appropriate Gross Margin).
• Prepare Business Change Log (BCL) for new clients/funds and present it to Senior Management Team for approval.  Once approved forward for resource provisioning.
• Update Client Relationship Management (CRM) system weekly with business relevant client activities, make necessary updates to client and Citco information. 
• Ensuring clients remain informed with Citco developments, system updates and product enhancements covering Real Assets and the Citco platform.
• Serve as a point of escalation where Fund Accounting, Investor Relations or Ancillary deliverables are at risk of being delivered late or incomplete, manage expectations and communication with client and internal management, confirming the issue, proposed resolution and timeline for closure, ensuring that all parties remain updated until resolved. 
• Serve as the point person for client change requests (CCR).  Review request, discuss with client and Citco operations.  Prepare fees to present to the client.  Close out if approved or not approved.
• Participate in the weekly client service calls to provide input on on-going projects and initiatives.
• Prepare materials and conduct quarterly service calls with Citco teams and clients.
• Lead Client requested DDQ programs, as needed.
• Prepare materials and lead annual in-person client strategy meeting.
• Provide real estate industry knowledge and expertise to clients, Business Development, Executive or Global Relationship Managers and Senior Management teams on sales pitches and client presentations.
• Maintaining strong relationships across Citco Lines of Business (LOB) to ensure cross-selling opportunities are reviewed and acted upon.  To the extent clients are a shared LOB client, establish recurring internal meetings to share information and feedback.
• In depth knowledge of full service offering across ALL Ancillary services.  Serve as lead and point person for any/all service issues inclusive of revenue and billing activities.
• Monitor and ultimately achieve the ability for clients to serve as a reference. 
• Annual Budget planning of revenue for existing and new funds.  Each quarter conduct a review of revenue results on an actual to budget basis and provide explanations to the Management Team.
• Review and sign off on weekly hours recorded by all Citco teams for each client/fund to ensure operating cost is complete and correct.
• Quarterly gross margin analysis for clients/funds.  If the margin is not met, create a business plan (actions and timeline) to improve results.  Present plan to leadership and track quarterly progress.
• Approve all accrued revenue monthly in corporate system by client/funds.
• Approve billing before release to clients.
• Collection of client/fund accounts receivable and, as appropriate, work with the client to ensure prompt settlement within agreed terms. 
• Weekly monitoring of Executive Dashboards for accuracy (Revenue, Working Capital, Client Profitability).  Research any variances outside of required criteria.
• Ensure internal policies are followed including travel, risk, internal controls, corporate governance/policies.
• Collaborate with Citco operations to understand any new or changed policies and procedures.
• Receive requests for SOC 1 reports and ensure delivery is made to clients (as requested).