Service Cloud Developer

Key Stakeholder Relationships:
•    Product owner, Technical Leader, Solution Architect, Business SME, Business Analyst
Role Purpose: Client’s Salesforce system is a cloud-based Customer Relationship Management (CRM) platform that enables businesses to manage customer data, sales operations, and marketing campaigns and is a critical application for company’s digital transformation to enable annual recurring revenue.
As a talented and passionate member of an agile capability team you will have the opportunity to design, develop and deploy leading edge engineering and product configuration solutions that will deliver value to our customers. The team leverages multiple technologies including Jira for work management, GitHub for source tracking, Gearset for deployment services and Own Backup for data management. 
Key Responsibilities:
The Salesforce Engineer is responsible for successfully designing and implementing solutions that enable business objectives and outcomes. The technologies include but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, and integration/ETL technologies. The Engineer would also serve as a SF platform solution expert & maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. They will engage with Solution Architects in designing capabilities by leveraging the Salesforce Cloud platforms to address business needs and simplifying the integrations with other client's systems.

•    Will have experience working within Salesforce cloud platforms such as but not limited to: Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Experience Cloud, Analytics Cloud…
•    Work closely with Technical Leaders, Business Partners, Business Process Owners, Business Analysts, Developers to design solutions to meet business needs in accordance with industry best practices.
•    Work collaboratively and apply strong communications skills in technical discussions and presentations.
•    Play the role of a technical SME in internal strategic initiatives to grow the platform.
•    Serve as an active contributor to the overall knowledge base and expertise of the Salesforce’s cloud platforms. 
•    Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable.
•    Soft skills and ability to interact with business and technical stakeholders to discuss needs and opportunities and translate them into solutions.
•    Will know of and adhere to best practices, including estimating work, test driven development practices, configuration over customization etc. Teams would include vendor partners as well.
•    May serve in a release manager capacity as needed to plan and lead the team through releases across lower environments.
Skills, Knowledge, Experience and Education 
•    Bachelor’s degree in computer science, management information systems, engineering, or related field
•    Minimum 3 yrs. of experience as a salesforce developer

Salesforce Expertise:
•    Strong knowledge of Salesforce Cloud platforms and the various components.
•    Proficiency in Apex programming language for custom development.
•    Experience with Salesforce Lightning and Lightning Components.
•    Understanding of Salesforce data model and security model.
•    Experience in CTI integration, email automation, self-service, knowledge management
•    Perform unit testing, system integration testing, and user acceptance testing to ensure high quality and reliability of developed solutions.
•    Stay updated with the latest Salesforce technologies, trends, and best practices, and continuously enhance expertise in implementation strategies.
•    In-depth understanding of Salesforce platform architecture, data model, and security model.
•    Earn and maintain Salesforce certifications

Technical Skills:
•    Proficiency in programming languages such as Apex, Visualforce, and JavaScript.
•    Knowledge of web technologies like HTML, CSS, and JavaScript frameworks (e.g., Angular, React).
•    Familiarity with REST and SOAP APIs for integrating Salesforce with other systems.
•    Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL and XML
•    Experience with version control systems (e.g., Git).

Integration Skills:
•    Experience in integrating Salesforce cloud platforms with other business systems.
•    Knowledge of middleware tools like MuleSoft or Salesforce Integration Cloud.

Customization and Configuration:
•    Proficiency in customizing Salesforce objects, layouts, and workflows.
•    Ability to create custom validation rules, triggers, and automation.

Testing and Debugging:
•    Thorough testing and debugging skills to ensure the stability and reliability of Salesforce Cloud solutions.

Temperament 
•    Ability to adapt to and assist colleagues through change and support change management processes.
•    Strong team orientation and ability to collaborate with the business and IT organizations.
•    Strong teamwork, customer service and organizational skills
•    Ability to retain and convey a positive attitude in challenging circumstances.
•    Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.
•    Remain open to ideas; integrates multiple perspectives in decision-making.
•    Maintain a positive demeanor during periods of uncertainty, conflict, and stress.
•    Ability to influence and obtains results through others within client in a respectful way.
•    Open mindset and willingness to learn and promote new philosophies to impact culture and organizational transformation initiatives.
•    Create an environment that encourages the open exchange of information and viewpoints.
•    Conform to all aspects of the company’s goals, values, and standards of ethical conduct while demonstrating integrity, trustworthiness under all circumstances. Treat others honestly and fairly
•    Adapt appropriately to competing demands and shifting priorities
IPC - Information Processing Capability (Factors of Complexity) 
•    Ability to work on issues of moderate scope where analysis of situations or data requires a review of relevant factors. 
•    Exercise judgment within defined procedures and practices to determine appropriate action.
•    Apply process improvements to facilitate improved outcomes.
•    Implement and execute processes across business/function to achieve assigned goals.

•    Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.
•    Leverage business insights in proposing solutions and facilitating change.
•    Scope of work: Receive assignments in the form of objectives with goals and the process by which to meet the goals.
•    Ability to manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.
•    Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
•    Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the “story” behind it, as well as recommendations for next steps

Accepts Role Requirements 
Business Acumen:
•    Understanding of Leads and Opportunities, sales and quoting processes, Case and Knowledge Management, Experience, Field Service.
•    Ability to translate business requirements into technical solutions.
•    Strong analytical and problem-solving skills.
•    Excellent communication skills to collaborate with stakeholders.

Salesforce Developer Preferred Certifications and Commitments:
•    Platform App Builder, Developer I and Developer II
•    Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct
•    Enthusiasm for relationship building and partnership across the organization at all levels.
•    Cultivate networks with people across a variety of functions and locations within the organization.
•    Values working in a team-oriented culture and building consensus with stakeholders before making key decisions.
•    Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas.
•    Actively participates in global calls and meetings via phone or in-person.
•    Promote the values of a diverse work force