Customer Success Manager / Retention Specialist

EPIC iO Appoints Dan McDuffie to Board of Directors. Veteran Technology Executive Will Initially Serve as Strategic Advisor to Support Company's Next Phase of Growth FORT MILL, S.C. - EPIC iO today announced the appointment of Dan McDuffie to its Board of Directors. As part of his onboarding, McDuffie will also initially serve as a Strategic Advisor to the company's executive leadership team, providing strategic guidance as EPIC iO continues executing its long-term growth strategy. McDuffie brings decades of executive leadership experience in enterprise connectivity, digital infrastructure, and technology services. Throughout his career, he has helped build and scale industry-leading organizations, including executive leadership roles with Wyless, later acquired by KORE Wireless, and Granite Telecommunications, where he played a significant role in accelerating growth and expanding enterprise market presence. As organizations continue modernizing distributed operations, the convergence of enterprise connectivity, AI, physical security, and operational intelligence is creating new opportunities to improve visibility, resilience, and performance. EPIC iO is uniquely positioned at the intersection of those technologies, helping customers simplify increasingly complex environments through an integrated platform that connects people, places, and data. "Dan has built an exceptional career helping technology companies anticipate where markets are headed and execute strategies that create long-term value," said Duncan Riley, Chief Executive Officer of EPIC iO. "His experience, industry perspective, and thought leadership will be tremendous assets to our Board as we continue expanding EPIC iO's leadership position in enterprise connectivity, AI-powered physical security, and intelligent operations." During the initial phase of his appointment, McDuffie will work alongside EPIC iO's executive leadership team as a Strategic Advisor, providing guidance on strategic priorities, market opportunities, and long-term growth initiatives. As that engagement naturally evolves, he will continue supporting the company's direction through his role as a member of the Board of Directors. "EPIC iO has built something unique," said Dan McDuffie. "Organizations today are looking for strategic partners that can simplify increasingly complex environments by bringing together connectivity, security, AI, and operational intelligence. I believe EPIC iO is exceptionally well positioned to lead that evolution, and I'm excited to join the Board and support the company's continued growth." McDuffie's appointment reflects EPIC iO's continued investment in experienced leadership that strengthens the company's long-term vision and supports its mission of helping organizations operate smarter through connected technologies. As technology continues to converge, EPIC iO remains focused on delivering integrated solutions that improve operational visibility, strengthen physical security, optimize connectivity, and enable AI-driven decision making across distributed enterprises. About Dan McDuffie. Dan McDuffie is a technology executive, investor, and advisor with more than 30 years of leadership experience in telecommunications, wireless, IoT, and artificial intelligence. He previously served as a senior executive at Granite Telecommunications, where he built and led the company's Wireless and Enterprise Mobility business from inception to scale, and earlier served as CEO of Wyless, a global IoT connectivity provider. Today, Dan advises and invests in high-growth technology companies focused on AI, connectivity, enterprise software, and digital transformation. He brings extensive experience in corporate strategy, go-to-market execution, strategic partnerships, and scaling technology businesses. About EPIC iO. EPIC iO delivers AI-powered physical security and enterprise wireless connectivity solutions that help organizations protect their people, assets, and operations across distributed and remote environments. Powered by the EPIC Cortex(TM) platform, its technologies combine AI-driven threat detection, real-time video monitoring, operational intelligence, and resilient wireless connectivity to provide complete visibility and control across every location. From critical infrastructure and construction sites to retail, education, and public sector organizations, EPIC iO helps customers detect threats faster, reduce false alarms, improve operational efficiency, and keep every site secure and connected.

EPIC iO named a finalist in the 2025 Fierce Network Innovation Awards for IoT Innovation. Epicio is honored to be named a finalist in the 2025 Fierce Network Innovation Awards for IoT Innovation! EPIC iO is proud to be named a finalist in the 2025 Fierce Network Innovation Awards for IoT Innovation - a recognition that highlights its work at the intersection of AI, IoT, and wireless connectivity and validates the progress its teams continue to make across platform innovation and connectivity intelligence. This acknowledgment reflects a broader shift happening across the industry: moving beyond siloed technologies toward integrated platforms that deliver real-world operational intelligence. From visibility to intelligence: turning site data into real-world outcomes. Fierce Network recognized EPIC iO for its AI-enabled intelligence platform, with particular focus on how its solutions work together to deliver meaningful outcomes across complex, distributed environments. * DeepVision(TM)- AI-powered video intelligence that turns visual data into actionable insights * RemoteVision(TM)- Real-time, event-based visibility and response for remote and unmanned sites * DeepInsights(TM)- Operational intelligence that transforms cumulative site data into trends, alerts, and informed actions * WirelessWindow(TM)- Intelligent, SIM management across multi-carriers supporting resilient, always-on operations Together, these capabilities support security, safety, and operational use cases across critical infrastructure and other high-stakes environments - where context, speed, and reliability are essential. "Innovation isn't about deploying more technology - it's about creating intelligence that works together, in real conditions, at scale," said Duncan Riley, CEO. "Being named a finalist by Fierce reinforces our platform vision: unifying AI, sensors, and managed wireless connectivity to help organizations see clearly, respond faster, and operate more efficiently." Why this recognition matters. The Fierce Network Innovation Awards are independently judged and highly competitive, with finalists selected from a broad field of submissions spanning telecom, AI, IoT, and connectivity. For EPIC iO, this recognition underscores an important principle behind its approach: true innovation happens when intelligence is contextual, integrated, and operationally relevant. * Improve situational awareness across distributed sites * Reduce response times through real-time and event-driven intelligence * Strengthen safety and security outcomes * Scale confidently across diverse environments Its vision for 2026 and beyond. As Epicio move into 2025, EPIC iO remains focused on advancing a platform-first approach to AI-enabled intelligence - one that brings together vision, sensors, analytics, and connectivity into a unified operational view.