Full-Time

Freight Compliance Manager

STORD

STORD

201-500 employees

Fulfillment, warehousing, and freight for B2C and B2B

Data & Analytics
Industrial & Manufacturing

Junior, Mid

Remote in USA

Required Skills
Communications
Requirements
  • 1-3 years experience handling risk management (Claims and Compliance) as part of a 3PL or insurance company supporting a 3PL
  • Knowledge of transportation regulations, compliance, carrier vetting tools, motor truck insurance coverage, policy details, and industry best practices
  • Self-motivated, self-accountable, resourceful, and independent team member
  • Excellent analytical and problem-solving skills
  • Decisive problem-solver with demeanor to take initiative and handle critical issues with tact and speed
  • Excellent communicator, both verbal and written
  • Eager to learn, naturally curious, extremely responsive, organized, and have the ability to deliver news directly and effectively
  • Great time management and organizational skills
  • Proven ability to multi-task and be a collaborative team player
  • Strong work ethic and a high level of integrity
  • Strong computer skills in Google Suite and the ability to utilize internal systems
Responsibilities
  • Directly manage the on-boarding and continued monitoring of carrier partners
  • Maintain current carrier profiles to manage organizational risk
  • Regularly interface with carriers to ensure they are providing safe and compliant services to Stord shippers
  • Manage the carrier vetting program and audit carrier contracts with legal counsel
  • Review carrier applications in accordance with required standards for approval
  • Develop quality assurance standards, operating procedures, programs and safety related materials
  • Participate in investigations when complaints or incidents arise and resolve issues in a professional and timely manner
  • Respond promptly to internal and external inquiries to mitigate risk for the organization
  • Create and manage effective action plans in response to compliance violations
  • Develop and generate reports that document errors and detail a clear resolution plan
  • Ensure all team members are educated on the latest regulations and processes
  • Ensure the company’s systems promote compliance with regulatory requirements and make recommendations to enhance carrier vetting and monitoring tools or procedures
  • Develop and review company policies, regularly audit company procedures, practices, and documents to identify possible weaknesses or risks
  • Advise leadership on best compliance practices and ensure compliance with policies and procedures, rules, standards, customer requirements and governmental/DOT regulatory requirements
  • Identify potential problems, work toward solutions, accept additional duties and/or responsibilities as needed
  • Manage all administration throughout the lifecycle of the claims process
  • Investigate, evaluate, and document cargo claims
  • Execute a high level of communication to all stakeholders on the status of the claim as it progresses to completion
  • Deliver key and actionable insights to improve claims process, compliance procedures, and partner experience
  • Develop scalable solutions to increase cost savings related to minimizing company claims and risks, recommending additional headcount where appropriate

Stord's mission is to make your supply chain a competitive advantage.

Company Stage

Series D

Total Funding

$325.2M

Headquarters

Atlanta, Georgia

Founded

2015

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

12%

Benefits

Flexible PTO - Take the time you need when you need it. Because you’re at your best when you rest, relax, and recharge.

Mental Health Support - We give you access to free and confidential support. Because mental health is just as important as physical health.

Paid Parental Leave - No matter how you become a parent (birth, adoption, foster care placement), you’ll get up to 6 weeks of paid bonding time.

Health and Life Insurance - We provide medical, dental, vision, life and short-term disability insurance to support you and your family.

Wellness Reimbursement - You’ll get up to $50 a month to invest in your health and fitness. Gym memberships, wellness apps – whatever keeps you moving!