Housekeeping Supervisor

About the job 

We are seeking an experienced and motivated Housekeeping Supervisor to lead our housekeeping team and ensure the highest standards of cleanliness, presentation, and guest satisfaction are consistently achieved.

This hands-on leadership role is ideal for someone who is passionate about delivering exceptional service, takes pride in maintaining high standards, and enjoys developing and supporting team members. 

A little taste of your day to day 

• As our Housekeeping Supervisor, you’ll play a key role in the daily housekeeping operations. 

• Support the Executive Housekeeper in administering processes and training programs, and in coordinating daily housekeeping operations, including room assignments and task delegation.

• Meet daily productivity standards and monitor Housekeeping team’s productivity and efficiency.

• Supervise, coach and support housekeeping team members to maintain the highest cleanliness, presentation standards and in delivering exceptional service

• Step in and work alongside the team with a willingness and ability to be hands-on.

• Conduct regular room and public area inspections to ensure consistency and quality of IHG Way of Clean standards.

• Respond quickly to guest requests and ensure service is delivered with warmth and professionalism.

• Liaise with Front Office and Maintenance teams to ensure guest rooms are ready and any issues are resolved promptly.

• Monitor inventory of linen, cleaning supplies, and guest amenities; assist with ordering as needed.

• Uphold health, safety, and hygiene standards at all times.

• Use digital tools such as Hub OS to track room status and housekeeping tasks.

• Assist in onboarding and training new Housekeeping colleagues, fostering a positive and productive work environment.

• Uphold Crowne Plaza’s “Dare to Connect” service philosophy at every interaction.

What We Need From You 

• Previous experience of at least 1 year in a housekeeping supervisory role, ideally within a hotel or resort environment.

• A proactive, can-do attitude with strong leadership and organisational skills, with the ability to motivate and manage a diverse team.

• A sharp eye for detail and a commitment to maintaining top-tier cleanliness standards.

• Excellent communication and interpersonal skills.

• Confidence using housekeeping systems and digital tools to manage workflows.

• Flexibility to work weekends, public holidays and shifts as required.

• Current valid Australian working rights.

What You Can Expect From Us 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life; including impressive accommodation discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

At IHG, as one of the world’s leading hotelgroups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.