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National Account Manager

Posted on 6/27/2024



5,001-10,000 employees

Advanced water management and technology solutions

Industrial & Manufacturing

Compensation Overview

$70.5k - $126.5kAnnually

+ Medical + Dental + Vision + 401(k) with company contribution + Paid Time Off + Paid Parental Leave + Tuition Reimbursement


Remote in USA

Field Sales
Strategic Account Management
Sales & Account Management
Required Skills
  • High school graduate
  • 2- or 4-year college graduate preferred
  • 2+ years’ experience in an operations environment with focus on supply and demand
  • Solid math skills
  • Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
  • Resourceful and well organized; efficient and detail oriented
  • Ability to adapt to frequent change in a high-pressure environment
  • Strong sense of responsibility and desire to complete tasks properly
  • Willingness and ability to always provide superior customer support, always keeping the customer experience as the top priority
  • Ability to effectively communicate verbally and in writing
  • Effective interpersonal skills with customers, coworkers, and management team
  • Strong teamwork and organizational skills with the ability to multi-task
  • Proficiency in Microsoft Office products and the use of computer applications
  • Knowledge of all required systems (e.g., multiple ERP systems) and products
  • Forklift certification preferred
  • Conduct training with new and existing Outside Sales Representatives
  • Assist in reviewing, developing & improving regional commercial projects and ensuring operational procedures and standardizing process
  • Responsible for managing large projects and engineered to order projects throughout the region
  • Manage the training, onboarding, and processes for all levels of local Outside Sales Representative (OSR) within a specific region
  • Provide training, support, and act as a backup with order management & order entry of Distribution sales along for market verticals such as mining
  • Collaborate with peer Regional team members members to manage and develop new processes & procedures to roll out to the branches
  • Travel to physically support various branch locations during employee training and onboarding, throughout the region as needed
  • Serve as a back-up to perform sales activities within pre determined branches with lack of sales performance or open sales positions
  • Support Service Center Managers in identifying branch sales opportunities and reporting accuracies
  • Manage inbound large project requests, online inquiries and job site walks
  • As needed, process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail
  • Answer routine product questions and direct questions to appropriate service or sales personnel when necessary
  • Participate and attend tradeshows throughout the region as needed
  • Participation in Xylem Watermark volunteer activities

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage


Total Funding



Washington, District of Columbia



Growth & Insights

6 month growth


1 year growth


2 year growth



Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.