People and Culture Training and Development Specialist 1

Location/Schedule:This position islocatedat the Lloyd Corporate Plaza in NE Portland. The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position:Training and DevelopmentSpecialist I

Program:People and Culture

Cascadia’s Mision and Vision:

Mission:Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision:We envision a community where everyonebenefitsfrom whole health care, experiences well-being, and has a self-directed, connected life.

Position Description:The Training and Development Specialist works within the People and Culture (P&C) department in coordination and collaboration with agency partners in development, implementation, and facilitation of live and online trainings and materials related to agency needs and objectives. The Training and Development Specialist will assist with onboarding new staff, train and support staff in using our Learning Management System (LMS), and facilitate trainings which support a wide range of Cascadia staff. They will provide opportunities for employees to maintain and improve performance as well as grow in their job functions.

This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and

helps create a work environment of acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right tomodify,addor removedutiesas necessary.

Live Training Facilitation:

• Facilitate in-person and virtual orientation training for new hires, including providing foundational training on technology systems in use at Cascadia.
• Develop and provide training designed to support staff knowledge and skills potentially including: Documentation Golden Thread, EHR Documentation, Motivational Interviewing (MI), crisis communication and de-escalation (ProACT), management, leadership, equity diversity and inclusion, safety, and more. This may include facilitating independently for up to 8 hours (all day), either in person or virtually.
• Develop and facilitate training for new employees, students, and current employees in accordance with regulating requirements and agency needs for quality improvement. Maintain knowledge of core required trainings to provide facilitation support and backup for teammates as needed, which may include full or multi-day training such as ProACT.
• Deliver in person or virtual training to employees across the agency and in the community. Provide Continuing Education (CE) approved training where applicable.

Technology Systems & Staff Support:

• Assist in Learning Management System administration including: creation and maintenance of user accounts, managing new and existing modules, creating and maintaining training plans and auto-enrollments, recording attendance, running reports, and more.
• Train staff in technological systems including Learning Management System(s) (LMS), Electronic Health Records (EHR) systems, Human Resource Information System (HRIS), and meeting and collaboration software such as Microsoft Teams. Provide basic technical support in navigation of these systems in person as well as via phone, virtual calls, and emails.
• Provide technical support and backup for colleagues during virtual training to ensure all attendees are able to effectively attend and engage with training content.
• Provide assistance and support to staff at all levels of the agency.

Agency Collaboration, Coordination, and Support:

• Communicate effectively both verbally and in writing with all levels of staff and leadership.
• In coordination with team leadership, assess agency training needs and work to develop and implement effective instructional material and live training.
• Support overall agency training needs as directed by leadership.
• Participate in workgroups and projects as determined in collaboration with leadership. Represent training team and P&C department interests and perspectives in a positive and professional manner.
• Research and vet appropriate external training resources, as directed by leadership.
• Provide input on relevant documentation and procedural requirements related to training.
• Perform other duties as assigned.

Regulatory & Compliance:

• Comply with laws, regulations, policies, and procedures under which the program and company operates.
• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to other staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Working Conditions

Environmental: Work is primarily performed in an office settingutilizingcomputers and other office equipment. Work hours aregenerally standardoffice hours, 8:30 am to 5:00 pm

Mental: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale, or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach.

Physical Demands: Work is primarily performed in an office setting utilizing computers and other office equipment. The nature of the position involves extended periods of sitting, however there are some tasks that require mobility to set up room equipment and materials needed for live trainings.

Cascadia is an Equal Opportunity employer. If you needassistanceor an accommodation due to a disability, you may contact us at 503.238.0769 or at[email protected]