Full-Time

Customer Support Specialist

Posted on 1/20/2023

Grid

Grid

11-50 employees

Helps Americans reclaim overpaid taxes immediately

Data & Analytics
Financial Services

Junior

Dallas, TX, USA

Required Skills
Communications
Requirements
  • BS degree or equivalent
  • 1+ years of experience in a customer-facing role
  • Outstanding verbal and written communication and presentation skills
  • Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
  • High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
  • Ability to identify customer needs and successfully implement solutions fast
Responsibilities
  • You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
  • Ensure 100% success of all of our Grid customers
  • Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
  • Respond to customer support inquiries and monitor incoming tickets in all of our support channels
  • Debugging and testing product features and reporting them to Product and Engineering
  • Communicate with customers over email, chat, and phone
  • Identify common customer challenges and proactively find ways to improve our product and processes
Desired Qualifications
  • Previous experience working in a fast-paced, startup environment
  • Proficiency in Google Suite
Grid

Grid

View
Website

Grid is a company that is committed to empowering the average American by helping them reclaim overpaid taxes in real-time, thereby providing immediate financial relief. Their unique approach to tax refunds has already positively impacted thousands of individuals, demonstrating their industry leadership and technical innovation. The company's culture is centered around making a tangible difference in people's lives, making it an inspiring place to work.

Company Stage

Series A

Total Funding

$56M

Headquarters

Oakland, California

Founded

2016

Growth & Insights
Headcount

6 month growth

↑ 8%

1 year growth

↑ 58%

2 year growth

↑ 65%
INACTIVE