The role

We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.

If you’re ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.

What you will be doing

You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
Ensure 100% success of all of our Grid customers
Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
Respond to customer support inquiries and monitor incoming tickets in all of our support channels
Debugging and testing product features and reporting them to Product and Engineering
Communicate with customers over email, chat, and phone
Identify common customer challenges and proactively find ways to improve our product and processes

About you

BS degree or equivalent
1+ years of experience in a customer-facing role
Outstanding verbal and written communication and presentation skills
Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
High work ethic. We’re a high-growth startup, and everybody depends on each other to keep the growth rate up
Ability to identify customer needs and successfully implement solutions fast

Bonus points

Previous experience working in a fast-paced, startup environment
Proficiency in Google Suite