Facebook pixel

Customer Support Specialist
Confirmed live in the last 24 hours
Dallas, TX, USA
Experience Level
Desired Skills
  • BS degree or equivalent
  • 1+ years of experience in a customer-facing role
  • Outstanding verbal and written communication and presentation skills
  • Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
  • High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
  • Ability to identify customer needs and successfully implement solutions fast
  • You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
  • Ensure 100% success of all of our Grid customers
  • Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
  • Respond to customer support inquiries and monitor incoming tickets in all of our support channels
  • Debugging and testing product features and reporting them to Product and Engineering
  • Communicate with customers over email, chat, and phone
  • Identify common customer challenges and proactively find ways to improve our product and processes
Desired Qualifications
  • Previous experience working in a fast-paced, startup environment
  • Proficiency in Google Suite

11-50 employees

Financial services