Home Medical Liaison

Description

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Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY:

The primary role of this position is to increase the number of referrals from our healthcare partner(s) by creating a positive home medical equipment experience for facility staff and patients. This person will work with our healthcare partner(s) to transition patients with home medical equipment needs from facility to home. This person will have extensive knowledge of the core products and services we provide and must be able to recognize latent product and/or service needs. This person must excel at establishing and maintaining good relationships.  

ESSENTIAL FUNCTIONS:

Establish and maintain good relationships: 

• Integrates into the hospital care team (i.e., case managers, discharge planners, cardiopulmonary, social workers, hospitalists, etc.)  
• Participates in regular meetings with the hospital care team to identify and discuss HME discharge needs and opportunities. 
• Meets with patient/family members/caregiver to review HME discharge process, equipment orders, and identify other HME product/service needs. 
• Seeks feedback from our healthcare partner(s) and identifies opportunities to strengthen the partnership(s). 
• Has a good understanding of our healthcare partner’s goals and expectations and how DASCO can help them achieve these metrics. 
• Works with DASCO Account Executive(s), Key Account Manager(s), Branch Manager(s), and/or other members of the DASCO team to create positive experiences for our healthcare partner(s) and the patients they serve. 
• Arranges education opportunities and/or luncheons for hospital departments involved in the HME referral process. 
• Increases number of referrals from our healthcare partner(s) and meets or exceeds other KPIs. 

Home Medical Equipment Discharge: 

• Manages daily HME discharges timely and accurately. 
• Communicates to internal and external teams as needed to ensure smooth transition from facility to home (i.e., inventory availability, delivery times, insurance coverage, etc.) 
• Utilizes hospital medical records system(s) to gather patient demographic and medical documentation for patients referred to DASCO 
• Delivers HME to patient rooms for transition to home, provides equipment education, and completes all required paperwork 

Inventory Management  

• Manages consignment accounts, including inventory and paperwork 
• Manages on-site HME inventory  

All other duties as assigned. 

If the associate has the appropriate clinical licensure (LPN, RN, or RT), occasionally performing delivery and/or providing instruction/troubleshooting for respiratory equipment, such as non-invasive ventilation, may be required during the normal course of business, as coverage for other DASCO clinicians, and/or coverage after-hours. At 90-days and during the Annual Review, a clinical competency will be completed by a member of the Clinical Management team. 

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High School diploma or GED equivalent. 

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associate degree in related field. 
2. Six months’ experience in healthcare/medical/insurance/HME customer service role 

ADDITIONAL QUALIFICATIONS:

None. 

COMPETENCIES:

Communication Proficiency 

Compliance 

Customer service / Client focus 

Sales Prospecting 

Time Management 

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time or part-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 6:00 p.m., but are could include weekends and are subject to change based on branch needs. 

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role. 

WORK ENVIRONMENT:

This job operates primarily in a hospital setting, and also spends some time in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

The employee is typically required to sit; walk; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.  

TRAVEL:

Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

EEO

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