Service Now Development Intern Summer 2023
Posted on 3/20/2023
California, USA • Remote
Experience Level
  • Pursuing a Bachelor's or advanced degree in computer science, information systems or related field not graduating prior to end of internship
  • Desire to solve technical problems
  • Access to Intern Executive Speaker Series
  • Development Workshops
  • Fun social mixers
  • Tech Talks
  • Volunteer events
  • Access to company events
  • Assigned Mentor
  • Continuous feedback
  • Paid Holidays and 401k
  • Swag and more!
  • Provide Service Desk coverage for end user support via remote access
  • Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
  • Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide exceptional customer service, efficient analysis, and resolution of incidents and problems
  • Implement, improve and document new and existing policies, procedures and processes for various IT systems
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Work closely with the IT team on special projects while learning fundamental IT skills
  • Escalate problems to IT management as needed
Desired Qualifications
  • Excellent team and interpersonal skills
  • Clear, analytical thinking
  • Technology aware and proficient
  • Customer service mindset with Problem-solving skills
  • Experience with macOS and Windows Operating Systems
  • Good understanding of computer systems, mobile devices and other tech products
  • Strong problem solving skills and methodical troubleshooting are required
  • Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
  • Familiarity with remote desktop applications

1,001-5,000 employees

Enterprise Security Platform
Company Overview
CrowdStrike's mission is to stop breaches and to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services. CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise.
  • Competitive Employee Stock Purchase Plan
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive health benefits + 401k plan
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices have stocked kitchens, coffee, soda and treats
Company Core Values
  • Autonomy
  • Flexibility
  • Trust
  • Fostering a diverse, inclusive and supportive work environment