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Senior Sales & Relationship Manager
Philadelphia, PA
Posted on 11/4/2022
Philadelphia, PA, USA
Experience Level
Desired Skills
Lead Generation
  • Manage a client portfolio of ~70-100+ companies currently located at CIC, providing senior level oversight to assist our clients in getting the most out of their experience at CIC
  • Work in partnership with other teams, to act as a resource in helping clients find solutions to complex situations that may arise within our workspace
  • Build relationships with current clients with the end goal of helping them grow within CIC's space
  • Work with the sales team to continue developing 11 star service ideas for client support, and overall business development and expansion. For example, working with the events team to put together sector specific events for clients. We hope to find someone with the capacity to lead efforts like these and others
  • Proactively engage in outbound events, attending 3-4 per month, to generate qualified leads
  • Using a nuanced approach to sales and relationship management, work with prospective clients to determine if CIC is the right place for them to start or grow their businesses
  • Contributing to the RM team's strategic discussions of pricing and positioning of our flexible office offering. Bring a critical eye to continue to evolve our product to meet changing needs of our market
  • Work with the sales team to create and implement specific new initiatives around lead generation and closing deals. For example, if you have marketing experience, there may be opportunities to work on our website, support our online social media efforts, or reach out to the local community. We hope to find someone with the capacity to lead efforts like these and others
  • Lead tours for prospective clients and informational groups, such as students or visiting delegations
  • Support the Director of Client Development and Partnerships in the management of high level partnerships, both internal and external
  • Coordinate all prospective lab client pipeline activity with the Lab Client lead, building cross-team collaboration
  • Committed to work you consider mission-based. You see your work as an opportunity to make a powerful contribution to a larger effort
  • Able to own and manage your multiple tasks and get the details right, all within a dynamic environment. You are able to pivot between multiple priorities, and can rise to the challenge meeting changing expectations. You excel at working autonomously to drive workstreams forward
  • Capable of fostering and maintaining positive working relationships with clients, colleagues, building management, and vendors. You are a true team player
  • Comfortable working with everyone; you treat everyone as an equal
  • Demonstrably successful in the work you have performed so far, and you have learned difficult lessons that only challenging times or failure can teach
  • An independent worker, and you communicate effectively with team members and clients alike, and can ask for help when faced with uncertain situations
  • Personable, happy to help others, and naturally drawn to a very busy, ever-evolving environment
  • Experience with life science companies or in a wet lab environment are both strong pluses!
  • A minimum of a bachelor's degree, or equivalent experience
  • At least four to five years of professional experience, with at least two years in a client-facing role
  • Excellent verbal and written communication skills
  • Science background or experience working with labs is also a plus
  • A natural interest for helping/supporting others
  • An interest in a long-term role - we are a growing company, and we like to hire people who can grow with us over the years
  • Starting compensation is $79,246
  • 100% company-paid premium healthcare and dental benefits
  • 100% company-paid long- and short-term disability, and life insurance
  • 401k (must be 21+)
  • Three weeks of vacation (more with seniority) plus thirteen holidays from the start
Desired Qualifications
  • Conversational fluency in foreign languages is a plus
  • Experience working with Client Relationship Management systems is a plus
Company Overview
CICC, a joint venture investment bank, provides investment banking, capital market, individual sales, and trading services to its clients.