Sr. Manager

Job Description

This position reports to:  Director, ESAs

This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

What you get to do in this role:

1. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
2. Motivate, coach, and directly manage a team of quota-carrying Enterprise Sales Associates (ESAs)
3. Work cross-functionally with the Enterprise Field Reps/Leaders your ESAs support
4. Hold regular call coaching sessions, pipeline reviews, one-on-ones, and team meetings
5. Join/co-sell with your team on customer and prospect calls to close deals
6. Analyze current processes and systems to identify opportunities to improve customer outreach and pipeline management
7. Set and track key sales targets and supporting metrics for your team, both leading and lagging KPIs
8. Maintain alignment and collaboration with the Digital Sales Leadership team
9. Execute new hiring, onboarding, and ongoing training to enable the team to achieve sales quota and ongoing professional development
10. Meet or exceed Monthly, Quarterly, and Annual sales objectives.
11. Build an open communication environment for your team
12. Ensure your Enterprise Sales Associates are following the sales process in order to win new ACV business
13. Facilitate resources necessary to further the sales cycle, such as Solution Consultants, Solution Sales, Sales Operations, Marketing, etc.
14. Provide timely and accurate information to management, such as forecasting, territory plans, business objectives, etc.
15. Utilize and leverage internal technology
16. Occasional travel for training and/or meetings may be required.

Qualifications

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of success as an individual contributor in sales or marketing or a business owner
• 2+ years experience leading a team in enterprise software sales or equivalent
• A firm understanding of Cloud computing, SaaS offerings, and software subscription business models