Full-Time

Customer Engagement Representative

Posted on 10/29/2024

Octane

Octane

201-500 employees

Instant financing for lifestyle purchases

Fintech
Financial Services

Junior, Mid

Irving, TX, USA

Hybrid position.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
  • Requires a minimum of 2 years related customer service experience in a fast-paced environment.
  • Working knowledge of Word and Excel.
  • Able to master use of web-based system of record (LoanPro) – Training Provided.
  • Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. ***Bi-Lingual English/Spanish a plus.***
  • Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
  • Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
Responsibilities
  • Handle an average of 80 inbound and outbound calls per day.
  • Process phone payments.
  • Conduct outbound customer interview calls.
  • Communicate and resolve customer issues via online chat channel.
  • Resolve common customer concerns regarding their powersports loan.
  • Meet monthly productivity and quality goals.
  • Comply with all federal and state specific laws that regulate collections and servicing activities.

Octane provides instant financing solutions for lifestyle purchases, specifically targeting items like motorcycles, ATVs, and mowers. Their service allows customers to receive quick credit decisions, making the buying process smoother whether shopping online or in-store. Octane stands out by offering personalized financing options that involve a soft credit pull, meaning customers can check their rates without affecting their credit scores. This approach caters to a wide range of clients, including prime borrowers, credit builders, and first-time buyers. The company's goal is to simplify the financing process, making it more accessible and inclusive for everyone.

Company Stage

Debt Financing

Total Funding

$190.6M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Octane's partnership with CFMOTO expands its reach in the powersports financing market.
  • The company has issued over $4 billion in asset-backed securities since 2019.
  • Octane's Dealer Portal 2.0 enhances dealer and customer financing experiences.

What critics are saying

  • Increased competition from fintech companies may erode Octane's market share.
  • Rising interest rates could reduce demand for Octane's financing products.
  • Dependence on OEM and dealer partnerships poses a risk to business operations.

What makes Octane unique

  • Octane offers a seamless end-to-end digital buying experience for recreational purchases.
  • The company uses soft credit pull technology for personalized financing without affecting credit scores.
  • Octane partners with over 35 OEMs and 4000 dealers, enhancing its market reach.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Wellness Program

INACTIVE