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Full-Time

Customer Engagement Representative

Hybrid

Confirmed live in the last 24 hours

Octane

Octane

201-500 employees

Provides financing for powersports vehicles

Data & Analytics
Fintech
Financial Services
Consumer Goods

Junior

Irving, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
  • Requires a minimum of 2 years related customer service experience in a fast-paced environment.
  • Working knowledge of Word and Excel.
  • Able to master use of web-based system of record (LoanPro) – Training Provided.
  • Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
  • Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
  • Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
Responsibilities
  • Handle an average of 80 inbound and outbound calls per day.
  • Process phone payments.
  • Conduct outbound customer interview calls.
  • Communicate and resolve customer issues via online chat channel.
  • Resolve common customer concerns regarding their powersports loan.
  • Meet monthly productivity and quality goals.
  • Comply with all federal and state specific laws that regulate collections and servicing activities.

Octane is an excellent place to work for those interested in the fusion of finance and advanced technology. The company specializes in instant financing for powersports vehicles and outdoor power equipment, employing cutting-edge technology and sophisticated risk strategies to enhance the digital buying experience. Employees at Octane thrive in an environment that values innovative approaches to lending and customer service, positioning themselves at the forefront of digital financial services in a niche market.

Company Stage

Series E

Total Funding

$896.5M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Octane's strategic agreements with major brands like Kawasaki expand its market reach and offer competitive financing options.
  • Winning the 'Consumer Lending Innovation Award' highlights Octane's leadership and innovation in the fintech space.
  • The company's continuous growth in asset-backed securitizations, totaling over $3.7 billion, indicates strong financial health and growth potential.

What critics are saying

  • The niche focus on powersports and recreational vehicles may limit market opportunities compared to broader fintech companies.
  • Dependence on asset-backed securitizations for funding could pose risks if market conditions change or investor interest wanes.

What makes Octane unique

  • Octane's focus on the powersports and recreational vehicle market sets it apart from other fintech companies that target broader consumer lending sectors.
  • The company's robust asset-backed securitization program, with multiple AAA-rated transactions, demonstrates financial stability and investor confidence.
  • Octane's innovative tools like Dealer Portal 2.0 and Prequal Flex provide unique, industry-first functionalities that enhance the dealer and customer experience.