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Vendor Operations Manager
Posted on 3/20/2023
United States
Experience Level
Desired Skills
  • 3-5 years of experience in vendor operations, specifically managing BPO relationships
  • Excellent written and verbal communicator
  • Ability to operate effectively under pressure and deliver results
  • Ability to use data to inform key decision making and monitor team performance
  • Ability to balance competing priorities with proven record of delivering results
  • Experience with operational efficiency and quality improvement initiatives
  • Experience within a fast-paced environment
  • Experience with on-site operations as well as managing remotely
  • Relevant global vendor management experience
  • Experience with business analysis and proficiency in Excel and SQL
  • Develop and own Faire's vendor partner strategy for Brand Operations
  • Have direct responsibility for the results of BPO operations, working closely with external partners and internal operational teams
  • Perform weekly key performance calibration with vendor partners to ensure vendor's high level execution to contracts
  • Serve as the front line, go-to resource for BPO workstreams, while providing regular reporting on performance through business reviews
  • Establish, recommend, and deploy infrastructure improvements for internal and BPO teams globally, including tools, processes and IT security
  • Work cross-functionally to identify areas of opportunity for Faire to improve its business by understanding customer needs
  • Partner with training and enablement to reinforce compliance with new launches, processes, and policies
  • Assist with all BPO headcount related matters including capacity management, cost tracking and managing cost targets for new lines of business
  • Execute quality monitoring programs that result in measurable behavioral changes in agents
  • Source new vendor partners, offerings, and expand existing scope of service, while leading negotiations and relationship management for vendor contracts

501-1,000 employees

Online retailer
Company Overview
Faire's mission is to help small businesses come together to compete on a more level playing field with the likes of Walmart and Amazon. Today, Faire is the online marketplace where retailers discover their next bestsellers from independent brands across the globe.
  • Time off
  • Parental leave
  • Daily mindfulness
  • Annual learning grant
  • Thoughtfully designed spaces
  • Fitness & wellbeing benefits
  • Mental health benefits
  • Charitable matching
  • Career planning
Company Core Values
  • Serve our community
  • Seek the truth
  • Be an owner
  • Embrace the adventure
  • Be kind