Candidates for this position may be based in Boston or Toronto and will be expected to comply with their team’s hybrid work schedule requirements.

Who We Are

We’re the Experience Design team at Wayfair, and we’re reenvisioning e-commerce for a global marketplace of buyers and suppliers. We’re tackling exciting problems that are reshaping how people discover, find, purchase, and have goods delivered to their homes. Our team is hard at work transforming how manufacturers and distributors prepare their products for market and captivate customers. We’re creating a new generation of self-service tools to enable supplier success. 

Are you ready to shape the future of online shopping? We’re on the hunt for a dynamic individual to join our team, where you’ll play a pivotal role in leading design work for high value, high coordination customer experiences that span across the shopping funnel. As the Product Design Lead for our Delivery & Services pod, your expertise in a strong design process and toolkit, including proficiency in Figma, high quality execution, and mastery of communication will be the keys to your success. But that’s not all – we’re fascinated by service design enthusiasts who see the bigger picture, connecting the backstage intricacies with front-stage brilliance. If you’re ready to design end-to-end experiences, whether it’s streamlining add-on service flows, enhancing delivery, or crafting new industry-leading capabilities, this role is your stage.

Your Responsibilities

• Utilize design thinking principles to build engaging experiences which satisfy suppliers and customer goals with elegance and simplicity.
• Collaborate with product managers, developers, content strategists, user researchers, and other experience designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
• Day-to-day work will consist of a combination of design execution, people management, and design operations management.
• Demonstrate strong administration and communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design prowess.
• Manage the development of team members through dedicated mentorship, or less formal coaching and advice.

What You’ll Need

• Bachelor’s degree or equivalent professional experience in Human-Computer Interaction (HCI), Information Architecture, or related field
• 5+ years of professional UX experience
• Strong understanding of design processes; knowledge of what is possible and what will be difficult to achieve and/or implement in a digital environment
• Communication and interpersonal skills: Ability to present and articulate ideas, openness to evolve opinions that inform beliefs
• Strong skills in modern design tools like Figma and Miro.
• Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, page flows, taxonomies/folksonomies, paths to purchase, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, data-driven approach, and strategic thinking.

Interested in learning more about Wayfair’s Experience Design team? Check out our Medium: https://medium.com/wayfair-design

Why You’ll Love Wayfair

• Time Off:
  • Paid Holidays
  • Paid Time Off (PTO)
• Health & Wellness:
  • Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
  • Life Insurance
  • DIsability Protection (Short Term & Long Term DIsability) 
  • Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and varius regional gym memberships)
  • Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
  • Caregiver Services
• Financial Growth & Security:
  • RRSP (Registered Retirement Savings Plan)
  • Tuition Reimbursement 
  • Financial Health Education (Knowledge of Financial Education - KOFE)
  • Tax Advantaged Accounts
• Family Support:
  • Family Planning Support
  • Parental Leave
  • Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
  • Rewards & Recognition 
  • Global Employee Anniversary Awards 
  • Paid Volunteer Work 
• Unique Perks:
  • Employee Discount 
  • U.S. Bluebikes Membership
  • Global Pod Outings
• Work/Life Balance:
  • Emphasizing a supportive & flexible work envrionment that encourages a balance between personal and professional commitments