Customer Success Lead

Salary: £50-55k + bonus + options

Location: London, Putney Bridge, Hybrid role 3 days in office

About us:

Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and jobs market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.

Adzuna’s success to date has been down to the skills and determination of our brilliant staff and their passion for job seekers. If you like the sound of applying your skills in a pivotal role in a leading global technology business, apply to join us today.

The role:

We're seeking an experienced Customer Success Lead to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first-class account management and growing the revenue from this vital client base who are using our market-leading social media and sponsored jobs advertising solutions.

You’ll be joining a growing team of 7 working alongside our marketing, delivery and sales teams. The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.

What’s in it for you?

Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.

Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of:

• Managing our largest French clients and delighting them by being an expert in recruitment advertising and employer branding solutions
• Close collaboration with the sales team to ensure a customer-centric handover and an impactful onboarding experience that sets them up for success using our products and services
• Working to understand the client’s motivations for success and work these to ensure delivery of these needs
• Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
• Owning targets on developing accounts and their growth within the business ● Managing a customer success manager in the French team

We want to realise the next level of success and you will utilise your own skills and experience to meet our goals.

It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best.

Key Requirements

• We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below:
• Excellent internal and external rapport builder/ people skills, establishing strong relationships
• A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
• Continuous improvement mentality
• Great work ethic, drive and passion, organisational skills
• Strong numerical and technical skills, able to analyse and optimise campaigns.
• Fluency in both French and English with strong communication skills, both verbal and written

It’s a bonus if you have:

• A good understanding of the French online recruitment advertising market, ideally with CPC models and pricing

• Reward: We offer a competitive financial package which includes a competitive salary, stock options (we are all owners!) and a contributory pension scheme.
• Wellbeing: Amongst other things, enhanced maternity and paternity leave; 25 days paid holiday per year plus 8 bank holidays; 3 paid volunteer days/year; Summer hours through July and August (we finish at 4pm on a Friday); and a full programme of wellbeing activities and events.
• Hybrid working: We are a fully hybrid company - half our workforce are remote. With employees located in different time zones, we embrace asynchronous work and ensure that everything we do reflects the hybrid nature of our workforce so that everyone feels included. In addition, we have a travel programme, to help facilitate effective hybrid working.
• Flexible working: For those working out of our London office, we have a flexible working policy which means you can work from home 2 days per week.
• Diversity & inclusion: We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome. Our D&I committee helps deliver a programme of activities and actions to support this important area.
• Training: Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow whether through our Adzuna Academy training programme, attending conferences, team training budgets, individual development plans and coaching from experienced and supportive peers and managers.
• Fun stuff: We have a packed social calendar, twice annual global team get-togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work. Lots of this is done virtually to ensure that everyone is included.

A bit more about Adzuna

Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and jobs market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay. Adzuna’s success to date has been down to the skills and determination of our brilliant staff and their passion for job seekers. If you like the sound of applying your skills in a pivotal role in a leading global technology business, apply to join us today.

We treat jobseekers as people not as products. We do the same for our team, seeing the diverse range of strengths they bring to our business. Regardless of background, race, gender, sexuality or ability, we welcome everyone to our team. Our people are the most important asset we have.

Please let us know if we need to accommodate a disability during the hiring process, so that we can give you the support you need.

Proud member of the Disability Confident employer scheme.