Full-Time
Assistant General Manager
Master Concessionair
No salary listed
Los Angeles, CA, USA
In Person
Category
 Operations & Logistics (1) |
|---|
Required Skills
HACCP
Customer Service
Requirements
- Ability to work shifts during various operating days and hours each week, including opening, busy dayparts, and closing, to monitor restaurant associates’ work activities.
- Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, including procedures and protocols for complying with Hazard Analysis and Critical Control Points standards.
- Minimum of 6 years of food and beverage, cash handling, and customer service experience.
- Minimum of 4 years of supervisory or lead experience in a casual dining restaurant or production kitchen.
- Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Responsibilities
- Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
- Assist the General Manager or Food and Beverage Multi Unit Manager I in managing and supervising day-to-day activities of associates within assigned restaurants or points-of-sale.
- Interview job candidates and make hiring, termination, advancement, promotion, and other status-change decisions for associates within the unit.
- Read and understand financial and operational data and reports to monitor progress toward unit goals and assign associates to meet those objectives.
- Manage the day-to-day activities of associates within assigned restaurants or points-of-sale.
- Ensure the company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
- Resolve customer and associate questions and problems using judgment and discretion, referring complex issues to senior-level leaders when appropriate.
- Ensure compliance with company adult beverage policies and that restaurant staff understand and follow adult beverage procedures.
- Assign work tasks and activities, prepare schedules, and ensure all shifts are covered.
- Ensure associates take all mandated rest breaks and meal periods.
- Ensure display areas are clean, stocked, and visually appealing.
- Ensure all equipment is in good working order.
- Operate the cash register and void transactions as needed while following cash-handling policies and procedures, and maintain cash security.
- Monitor compliance with wellness and safety procedures and guidelines, build awareness of wellness and safety, and report safety concerns to the General Manager.
- Perform all health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
- Place orders for individual units, receive goods, and process invoices.
- Ensure the company has current contact information for all associates working in the restaurant.
- Work a varied and rotating on-site schedule covering opening shifts, busy dayparts, and closing shifts to monitor restaurant associates’ work activities.