XM Success Leader-Federal
Posted on 2/24/2023

5,001-10,000 employees

Experience management software
Company Overview
With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.
Washington, DC, USA
Experience Level
  • 10+ years experience in a combination of strategy, consulting, operations, product management, or an equivalent field
  • Experience working with clients in the Federal Government is a must
  • Well versed in Federal processes, regulations, government security standards and practices
  • Past experience in leading successful teams
  • Client relationship management experience, including having worked directly with C-level/Senior Director+ level stakeholders
  • Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members
  • Proven track record of successfully building scalable business operations and delivering key business results
  • Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end
  • Ability to utilize data and metrics to communicate strategy to internal stakeholders and external clients
  • Entrepreneurial spirit with a high tolerance for ambiguity and complexity
  • Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively
  • Ability to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base
  • Bachelor's degree with a concentration in science, technology, engineering, commerce, business , public administration, public policy or a related field
  • Grow and lead a diverse, high performing, and quickly-growing team of world-class XM Success Consultants
  • Drive XM Success in the Federal Government Business Segment focused on renewing and growing our current customer base, assuming revenue responsibility for one of our fast growing segments. Define and execute your team's strategy for maturing and expanding the portfolio of Federal public sector customer accounts
  • Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer advocacy and generate program success stories. Be a thought leader and customer advocate with partners to elevate the adoption of experience management (XM) within the Federal Government
  • As a member of the XM Success leadership team, help to guide and mature our XM Success function, specifically within the Federal space. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy
  • Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience
  • Communicate team impact and results to key stakeholders across Qualtrics
  • Develop a strong knowledge of the entire suite of Qualtrics solutions and their application to Federal use cases