XM Success Federal Leader

The Challenge

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. 

Qualtrics is seeking a Federal Government XM Success Leader to build and grow a team of world-class XM Success Consultants. Our Federal team partners closely with government customers to drive long-term success and deliver meaningful impact for citizens and employees. From strategic program design to ongoing adoption and maturity, we work alongside senior leaders to deliver sustainable program excellence. If you have 10+ years of customer-facing experience, have the ability to build positive executive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

The Expectation for Success

You will know you are doing an extraordinary job when your Federal customers renew and expand their usage of Qualtrics. You have excellent organizational skills to juggle multiple priorities and are a great leader who empathizes with your team members and customers. You are inventive in the face of challenges. Along with helping your customers, you will help your direct reports be successful and grow in their roles. You use your expertise to consult on best practices, and refuse to give up until our clients succeed.

A Day in the Life

• Grow and lead a diverse, high performing, and quickly-growing team of world-class XM Success Consultants
• Drive XM Success in the Federal Government Business Segment focused on renewing and growing our current customer base, assuming revenue responsibility for one of our fast growing segments. Define and execute your team’s strategy for maturing and expanding the portfolio of Federal public sector customer accounts.
• Build and manage relationships with senior executives at our customer organizations to drive program governance, build customer advocacy and generate program success stories. Be a thought leader and customer advocate with partners to elevate the adoption of experience management (XM) within the Federal Government.
• As a member of the XM Success leadership team, help to guide and mature our XM Success function, specifically within the Federal space. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy.
• Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve and scale our global service offerings, mature our industry-leading platform, fine-tune our go-to-market motion and improve the overall customer experience.
• Communicate team impact and results to key stakeholders across Qualtrics.
• Develop a strong knowledge of the entire suite of Qualtrics solutions and their application to Federal use cases.

Minimum Qualifications

• 10+ years experience in a combination of strategy, consulting, operations, product management, or an equivalent field.
• Experience working with clients in the Federal Government is a must.
• Well versed in Federal processes, regulations, government security standards and practices. 
• Past experience in leading successful teams.
• Client relationship management experience, including having worked directly with C-level/Senior Director+ level stakeholders
• Passion for coaching and mentoring high-performing team members, aimed at developing and accelerating the skills and career trajectory of your team members.
• Proven track record of successfully building scalable business operations and delivering key business results. 
• Strong prioritization skills with the ability to drive multiple concurrent projects from beginning to end. 
• Ability to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
• Entrepreneurial spirit with a high tolerance for ambiguity and complexity.
• Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
• Ability to have scale impact across the business, thinking holistically about the industry and Qualtrics partnership with our customer base.
• Bachelor’s degree with a concentration in science, technology, engineering, commerce, business , public administration, public policy or a related field.

What Differentiates Us from Other Companies

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office