Full-Time

Trading Support Analyst

Toronto

Confirmed live in the last 24 hours

ION Group

ION Group

5,001-10,000 employees

Provides trading and workflow automation software

Data & Analytics
Fintech

Junior

Toronto, ON, Canada

Required Skills
Communications
Customer Service
Requirements
  • Basic (1 year min) experience in equities trading operations
  • Bachelor's degree in a technical or engineering concentration with a business focus OR Business-related degree with exposure to Information Systems, Computer Science, or Computer Engineering
  • Excellent written and verbal communication skills
  • Self-motivated and positive attitude
  • Strong customer service ability
  • Excellent problem-solving skills
  • Ability to handle stressful situations in a trading environment
Responsibilities
  • Provide functional support for customer requests across Fidessa's multi-asset product range
  • Support and train new and existing users of the Fidessa equities trading and risk management platform
  • Resolve customer issues independently and coordinate with specialist groups for complex issues
  • Conduct on-site customer visits for product training and support
  • Introduce solutions to improve customer workflows through Fidessa services

ION offers mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments, enabling improved decision-making, simplified processes, and empowered teams. The company's strategic approach to automation and investments in research and development are shaping the future of automation technologies.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

null, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

6%

1 year growth

22%

2 year growth

25%

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount