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Full-Time

Complaints Adviser

Posted on 5/29/2024

Monzo

Monzo

1,001-5,000 employees

Mobile banking app with comprehensive financial tools

Fintech

Compensation Overview

$24k - $30kAnnually

+ Learning budget of £1,000 per year for books, training courses, and conferences

Senior

Remote in UK

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • Tenured FCA-regulated Complaints Adviser
  • Extensive experience of sending final written responses
Responsibilities
  • Handling customer complaints in writing and over the phone
  • Supporting Root Cause Analysis and internal feedback loops
  • Investigating complaints and providing the right outcome

Monzo Bank specializes in providing a comprehensive mobile banking experience, integrating features like real-time notifications, automatic savings, and multi-account finance management. This focus on creating a seamless, secure user interface, combined with a 24/7 customer support, reflects an environment that prioritizes both innovation and customer satisfaction. Working here offers the opportunity to be at the forefront of digital banking technology, enhancing how consumers manage their finances efficiently and securely.

Company Stage

Series I

Total Funding

$1.5B

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

10%

1 year growth

31%

2 year growth

65%

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

INACTIVE