What you’ll do

• Lead collaboration with designers, developers, and business owners for optimal and timely resolution of usability findings and recommendations.
• Lead design and execution of usability studies of products and services with representative end users.
• Lead analysis of quantitative and qualitative data and presentation of findings in a meaningful and easy to understand manner.
• Lead heuristic expert evaluations and cognitive walkthroughs of new products and services at all stages from concept to prototype to product.
• Perform iterative evaluation and UI issue tracking across products and services.
• Lead planning and execution of focus groups and field trials.
• Manage research vendors on externally assisted projects.
• Be responsible for leading all aspects of primary research cycle for products and services; this includes scoping, design, execution, analysis and reporting. 
• Employ a wide variety of research methods including moderated/unmoderated studies, heuristic evaluations, survey design, focus groups and more.
• Report to the User Experience Research manager and drive execution of the following areas: study design, screener & discussion guide design, recruiting, data processing and analysis, as well as leading presentations. 
• Have a strong understanding of user interface design principles and proven real world experience conducting research as part of the product development lifecycle. 
• Identify research program opportunities and align with internal business partners.
• Be comfortable working in a fast-paced environment with changing priorities and have a demonstrated ability to work collaboratively with peers and stakeholders in research execution.

Your background

• The ideal candidate will have the following skill and experience:
• Collecting and analyzing user behavior through online moderated and unmoderated research, surveys, benchmark studies, web analytics and customer feedback (e.g., Qualtrics data)
• Examining existing data and product designs to generate hypotheses and plans for high-impact research
• Advocating research findings to diverse audiences through written reports and in-person presentations
• Utilizing design thinking methodologies to drive creative, intuitive end-to-end experiences
• Translating research into user requirements, design concepts, and low-fidelity prototypes
• Online UX testing tools (e.g., UserZoom, User Testing, dscout, etc.)
• Statistical analysis, and data interpretation and storytelling
• Online survey tools (e.g., Qualtrics)


• Basic Qualifications : 
• Bachelors Degree required - Research, psychology, related
• 5-7 years of Primary research experience
• Excellent communication, presentation, and writing skills
 
• Preferred Qualifications : 
• MA/MS in Human-Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field
• Demonstrated expertise in multivariate statistics and the design of experiments
• Experience collaborating well with product managers, sales, marketing, designers, business analysts, and other business partners