Patient Access Specialist
Posted on 12/1/2023

201-500 employees

Transparent pharmacy benefits manager reducing drug costs
Company Overview
SmithRx is a transparent pharmacy benefits manager that prioritizes customer alignment, demonstrated by its independence from insurance companies and pharmacies. The company's culture is centered on exceptional customer service, as evidenced by testimonials highlighting the staff's proactive assistance in reducing medication costs and ensuring timely delivery. With its advanced technology and cost-saving programs, SmithRx has positioned itself as an industry leader in providing affordable pharmacy benefits to employers and patients.
Data & Analytics

Company Stage

Series B

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Lehi, UT, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • High School diploma or GED or equivalent preferred
  • Minimum 2 year(s) of experience in healthcare or pharmaceutical customer service or customer support or call center and/or sales experience (inbound/ outbound calls) required
  • Proficiency in Mac, MS Office, G-Suite required
  • Active listening, conversational speaking skills, with a high degree of empathy
  • Self-starter with the ability to multitask, prioritize and manage time effectively
  • Excellent verbal and written communication skills
  • Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
  • Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
  • Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues
  • Passion for helping people
  • Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source necessary medications they need
  • Make outbound calls and assist patient members with enrollment in drug savings programs (copay cards, procurement via international sources)
  • Coordinate with patient members, physicians, drug manufacturers, and pharmacies with enrollment into copay card
  • Take inbound calls from members, providers, and pharmacies
  • Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
  • Maintain impeccable documentation and follow-up of each member call
  • Provide empathetic support to members by phone, email, and other channels
  • Have a patient-centric mindset and a high sense of urgency to solve member requests
Desired Qualifications
  • Requires 100% attendance during training period
  • Must be locally based as the role requires working onsite at our Lehi office. Potential to work from home on Fridays based on performance