Internship

Service Desk Intern

AeroVironment

AeroVironment

501-1,000 employees

Unmanned aircraft systems supplier

Robotics & Automation
Hardware
Aerospace

$19 - $29hourly

Simi Valley, CA, USA

Required Skills
Communications
Customer Service
Requirements
  • High School Diploma or GED equivalent and college student
  • Excellent customer service and verbal/written communication skills
  • Strong computer skills and proficiency in Microsoft Office, Windows OS and Dell hardware
  • Effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills
Responsibilities
  • Imaging computers
  • PC refreshes
  • Installing/uninstalling software
  • Assisting with new hire onboarding tasks
  • Performing e-waste activities per policies and procedures
  • Recording actions in the ticketing system
  • Documenting how-to’s and FAQ’s for the team and customers
  • Troubleshooting IT related issues or requests
  • Performing computer imaging and deployments
  • Phone deployments
  • Working with the IT asset manager to ensure CMDB is updated appropriately and the needed equipment is in stock
  • Delivering and configuring IT equipment to the proper location
  • Assisting and training customers on how to use assigned IT equipment
  • Providing support for on-site/off-site meetings, conference rooms, and audio/video related support
  • Documenting support interactions with the details of inquiries, complaints, comments, actions taken and resolution by updating existing or creating a new ticket
  • Following up with customers on status for urgent issues/requests that are escalated to another Tier or team
  • Providing customers with preventive maintenance, configuration recommendations, and pointing them to relevant self-help materials
  • Updating relevant knowledge articles and/or self-help materials
  • Other duties as assigned by team lead or service desk manager

AeroVironment’s mission is to secure lives and advance sustainability through transformative innovation. The company is committed to the development of unmanned aircraft solutions and systems to provide their customers with a fresh vantage point, positioning them to see the world with new eyes and extending their reach beyond the line of sight.

Company Stage

N/A

Total Funding

$75.9M

Headquarters

N/A

Founded

1971


Benefits

Health, Dental, & Vision

Health Savings Account

401(k) Account

Alternative Work Schedule

Educational and Tuition Assistance Programs

Employee Assistance Program

Sick Leave Donation

Time Off

Travel Assistance

Company Sponsored Events