Risk Operations Specialist
Portfolio Risk Management
Posted on 9/14/2022
INACTIVE
Ramp

1,001-5,000 employees

Comprehensive finance platform for corporate card management, bill
Company Overview
Ramp is a comprehensive financial platform that streamlines corporate expenses, bill payments, and accounting automation, saving businesses time and money, with users reporting an average 3.5% more savings and 8x faster book closing. As the fastest-growing corporate card and bill payment platform in America, it serves a diverse range of clients from startups to global enterprises, and was named Fast Company’s 2023 Most Innovative Company in North America. The company's commitment to modernizing finance operations is evident in its user-friendly interface and responsive customer service, which have been praised for eliminating manual work and reducing human errors.
Financial Services
Data & Analytics

Company Stage

Series D

Total Funding

$1.7B

Founded

2019

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

16%

1 year growth

107%

2 year growth

258%
Locations
Miami, FL, USA • Remote • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
Requirements
  • Minimum 2 years of experience in Credit Risk Management or Underwriting
  • Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
  • Excellent written and verbal communication skills
  • Strong background in customer support via email
  • Investigative and critical thinking skills
  • BA/BS from an accredited university
Responsibilities
  • Execute Ramp's risk management policies on key customer management interactions including payment holds, credit limit increase, delinquency management and collections for Ramp's corporate credit card and bill pay products
  • Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests over phone and email
  • Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
  • Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best in class risk tooling to increase operational efficiency
  • Partner with data analysts to help develop KPIs and build monitoring dashboards
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment
Desired Qualifications
  • Experience in high growth startups
  • Experience building complex financial products
  • Strong background in customer support via phone