Provider Customer Success Manager @ Wonderschool

*Must be based in New Mexico and or willing to relocate to New Mexico at your own expense.*

Position Summary:

Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable childcare providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.

Wonderschool is looking for an exceptional Provider Customer Success Manager to support our provider network through product onboarding, business sustainability, and growth and licensing. You will interact daily with Providers and are quick to learn about technology products and licensing regulations.

You will:

Deliver an excellent Provider experience by managing the onboarding process for Providers
Train and onboard Providers to the Wonderschool platform and suite of products
Support new Providers in their journey to become opened and licensed
Help Providers grow their businesses and make more money
Be super organized; log all interactions and call notes in CRM (Hubspot)
Empower Providers to be self-starters, to proactively find answers to their questions, and to become adept users of Wonderschool’s products
Work closely with sales, customer support and engineering to report issues and bugs
Contribute to the positive, high-performing, and winning culture of the provider team

You have:

3+ years of onboarding, customer service, or account management experience in the technology or education space
Comfort with high volume/velocity customer interactions
Exceptional written and verbal communication skills demonstrated through email, video demos, and audio calls
Prior experience using Hubspot or another CRM solution
Demonstrated embodiment of Wonderschool values:

Delight Customers: Empathy and patience for our customer base
Be Scrappy: Quick learning, curiosity, and adaptability in a ever-changing start-up environment
Be a Driver: Strong problem-solving skills

Preferred bilingual proficiency: Fluent in Spanish, with strong written and verbal communication skills

Reports to Manager, Provider Operations

What We Offer:
Wonderschool provides the wage ranges it reasonably and in good faith expects to pay for all remote roles and as otherwise required by applicable law. The expected salary range for this role is $64,000 - $77,600 and may vary based on factors such as skillset, experience, and location within a geographic area. Additionally, Wonderschool offers a competitive benefits package, including the following:

● Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents.
● Wifi, Employee Wellness, and co-working space reimbursements offered to all employees.
● A flexible PTO plan, paid holidays, and mental wellness days.
● Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment.
● An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals.
● A fully remote, but highly collaborative work environment with a variety of team bonding opportunities.

Wonderschool is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and talent.

Provider Customer Success Manager

New Mexico

Wonderschool

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