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Full-Time

Senior Product Designer

Confirmed live in the last 24 hours

Replicant

Replicant

51-200 employees

AI-powered customer service solutions platform

Enterprise Software
AI & Machine Learning

Mid

Remote in Canada

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Communications
Figma
Requirements
  • 3+ years of professional design experience working cross-functionally with product and engineering
  • A strong understanding of and ability to advocate for human-centered design principles
  • Proficiency with Figma for creating high-fidelity mockups and prototypes.
  • Strong UX and visual design skills, with a keen eye for good design
  • High attention to detail with the ability to create pixel-perfect designs
  • Experience bringing structure to ambiguous problems, developing strategy, and adapting to change
  • Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders
  • An appetite to constantly improve your skills, quality of work, and collaborate with a fun team along the way
Responsibilities
  • Partner closely with product managers and engineers on continuous discovery, delivery, and iteration of our products to create the most intuitive and elegant solutions possible
  • Interface with cross-functional stakeholders and leadership to shape Replicant’s strategic long-term design direction, while also defining the short-term tactics of a variety of Replicant’s visual and voice products. Not just 'How it looks' but 'What should we build?'
  • Own the end-to-end design process with input from the cross-functional team
  • Roll up your sleeves and create high-fidelity mockups and prototypes
  • Conduct user research and testing to continually validate and refine design solutions
  • Regularly present and communicate your design solutions to the wider cross-functional team. You know how to present your designs effectively and persuasively, while maintaining a growth mindset and being open to iterating based on feedback
  • Collaborate with other designers by providing and receiving feedback on design solutions to ensure we build the highest quality product
  • Create and update design documentation for the engineering team
  • Contribute to the Replicant design system and component library along with other designers

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal spikes. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure that aligns with business needs.

Company Stage

Series B

Total Funding

$113M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • Replicant's platform has been well-received by partner restaurants, showing tangible improvements in key performance metrics and customer satisfaction.
  • The company's ability to handle high call volumes efficiently makes it an attractive option for businesses experiencing seasonal spikes or unexpected increases in demand.
  • The seamless integration with existing systems reduces the need for extensive overhauls, making it easier for businesses to adopt Replicant's solution.

What critics are saying

  • The competitive landscape in AI-powered customer service is intense, with numerous players vying for market share.
  • Reliance on AI for customer interactions may lead to challenges in handling complex or nuanced customer issues.

What makes Replicant unique

  • Replicant's AI-driven platform offers seamless integration with existing systems like IVR, CCaaS, and CRM, providing a more cohesive solution compared to competitors.
  • The usage-based pricing model allows businesses to scale their customer service operations efficiently, unlike traditional fixed-cost models.
  • Replicant's 24/7 availability ensures consistent customer service, eliminating wait times and improving customer satisfaction.