Full-Time

Senior Product Designer

Posted on 8/8/2024

Replicant

Replicant

51-200 employees

AI-powered customer service solutions platform

Consumer Software
Enterprise Software
AI & Machine Learning

Mid

Remote in Canada

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
UI/UX Design
Communications
Figma
Requirements
  • 3+ years of professional design experience working cross-functionally with product and engineering
  • A strong understanding of and ability to advocate for human-centered design principles
  • Proficiency with Figma for creating high-fidelity mockups and prototypes.
  • Strong UX and visual design skills, with a keen eye for good design
  • High attention to detail with the ability to create pixel-perfect designs
  • Experience bringing structure to ambiguous problems, developing strategy, and adapting to change
  • Excellent communication skills, with an ability to collaborate and influence cross-functional stakeholders
  • An appetite to constantly improve your skills, quality of work, and collaborate with a fun team along the way
Responsibilities
  • Partner closely with product managers and engineers on continuous discovery, delivery, and iteration of our products to create the most intuitive and elegant solutions possible
  • Interface with cross-functional stakeholders and leadership to shape Replicant’s strategic long-term design direction, while also defining the short-term tactics of a variety of Replicant’s visual and voice products. Not just 'How it looks' but 'What should we build?'
  • Own the end-to-end design process with input from the cross-functional team
  • Roll up your sleeves and create high-fidelity mockups and prototypes
  • Conduct user research and testing to continually validate and refine design solutions
  • Regularly present and communicate your design solutions to the wider cross-functional team. You know how to present your designs effectively and persuasively, while maintaining a growth mindset and being open to iterating based on feedback
  • Collaborate with other designers by providing and receiving feedback on design solutions to ensure we build the highest quality product
  • Create and update design documentation for the engineering team
  • Contribute to the Replicant design system and component library along with other designers

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal spikes. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

Company Stage

Series B

Total Funding

$113M

Headquarters

San Francisco, California

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Voice AI is increasingly used to enhance customer service experiences.
  • AI-driven solutions are expanding into industries like healthcare and finance.
  • Demand for 24/7 customer service solutions is rising globally.

What critics are saying

  • Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
  • Businesses are developing in-house AI solutions, reducing third-party dependency.
  • Privacy concerns and regulatory scrutiny around AI voice data are increasing.

What makes Replicant unique

  • Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
  • The platform provides 24/7 availability, eliminating customer wait times.
  • Replicant's AI understands complex speech patterns, including slang and humor.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE