Full-Time

Process Lead

Global Escalations

Posted on 9/20/2024

Match Group

Match Group

1,001-5,000 employees

Provides online dating and social discovery

Consumer Software
Social Impact

Compensation Overview

$92.5k - $111kAnnually

Mid

New York, NY, USA

Hybrid position based in New York.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Product Management
Requirements
  • 3+ years of experience working on a trust or safety related team
  • Experience building and iterating on operations processes
  • Flexibility and desire to work in a space that is continually evolving based on user and business needs
  • Adaptable mindset and willingness to support daily queue work as needed
  • Bonus: Experience in process flow / user journey mapping, XFN project & communication coordination, and training development & delivery
Responsibilities
  • Become an expert in our Trust & Safety Operations infrastructure, tools, systems, and data.
  • Work with the Head of Global Escalations to design processes, drive efficiencies, identify gaps, and implement improvements.
  • Proactively spot trends, propose relevant process updates to stakeholders, and lead continuous improvement initiatives.
  • Create and maintain documentation for all workflows and processes owned by the team.
  • Manage team operations, including scheduling and training.
  • Work closely with Engineering and Product teams to address and resolve user issues and technical bugs affecting our workflows.

Match Group leverages the Swipe feature® and social discovery, facilitating deeper connections through its portfolio of online dating brands, with a global presence and availability in over 40 languages.

Company Stage

IPO

Total Funding

$400M

Headquarters

Dallas, Texas

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • Starboard Value's 6.6% stake acquisition boosts investor confidence.
  • Match Group's stock increased over 8% in pre-market trading post-acquisition.
  • Over 7 million new users sign up monthly, indicating strong growth potential.

What critics are saying

  • Intense competition from other dating platforms could impact market share.
  • Regulatory challenges in different countries may affect operations.
  • Dependence on mobile platforms makes them vulnerable to tech disruptions.

What makes Match Group unique

  • Match Group offers nearly 50 brands catering to diverse dating preferences.
  • Their products are available in over 200 countries and 40 languages.
  • They generate revenue through subscription, transaction, and advertising models.

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Benefits

Medical/Dental/Vision Insurance

Charitable Matching Program

Retirement Matching Funds

Training and Education Allowance

Performance Bonuses

Mental Health Counseling

INACTIVE