Service Cloud Product Owner
Confirmed live in the last 24 hours
10x Genomics

1,001-5,000 employees

Provides tools for advanced cellular research and discovery
Company Overview
10x Genomics stands out as a leader in the biotechnology industry, with a focus on revealing the secrets of cellular biology to advance knowledge in fields such as oncology, immunology, and neuroscience. Their competitive edge lies in their proprietary single cell, spatial, and in situ tools, which have been cited in over 5,500 publications, demonstrating their significant contribution to scientific discovery. The company's commitment to product excellence, superior customer experience, and team development fosters a culture that encourages continuous learning and growth.

Company Stage

Series B

Total Funding





Pleasanton, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Bachelor's degree required, or equivalent work experience
  • 7+ years of experience in relevant technology-based commercial job functions. e.g. sales, business, strategic planning, management consulting
  • Salesforce Admin Certification
  • Previous experience in software development and/or support and knowledge of Agile development models
  • Intimate knowledge of Salesforce Lightning, Service Cloud and Zendesk is required
  • Own overall success of the Service Cloud product and Zendesk
  • Contribute to vision and strategy for Service Cloud projects and continuous improvement
  • Collaborate with Stakeholder teams and others in the Commercial Operations team to define improved business value and ROI delivery for Service Cloud
  • Define business case; develop User Stories and Requirements to ensure consistent product delivery
  • Manage backlog, iteration planning for Salesforce Service Cloud
  • Plan and approve release content and functionality
  • Resolve impediments to ensure completion of sprint goals
  • Work closely with Productivity Engineering to ensure alignment with other systems and platforms
  • Plan and contribute to the execution of change management and training
  • Create communications that describe newly created platform functionality and provide instruction for Users about how to use it effectively
  • Work with leadership to maintain product roadmap learning current business processes and transforming that to a modern/efficient business workflow
  • Define, prioritize, and groom the product backlog; sets priorities/goals for the iteration
  • Own the 'Definition of Done' and evaluate whether we can deliver sufficient additional value compared to other items on the backlog
  • Own resolution of daily scope/product requirements blockers for the delivery team
  • Create and manage reports and dashboards to allow visibility into the effectiveness of service oriented processes
  • Ongoing support of key commercial activities including but not limited to: customer service and technical support training programs, strong liaison with Sales (both Inside and Field)
Desired Qualifications
  • Strong interpersonal skills including communication, collaboration, and negotiation capabilities
  • Knowledge of Salesforce Case Assignment routing, Configure Price Quote (CPQ), Knowledgebase, CTI, Chat bot, EDI, and ERP integrations
  • Familiarity with Zendesk and ServiceMax
  • Effective presentation and communication skills with industry professionals, scientists, peers, and senior management
  • Self-starter with ability to take leadership in an unstructured environment
  • Proven ability to influence cross-functional teams with and without formal authority
  • Excellent Excel modeling skills are essential
  • Learning & development or instructional design experience is a plus
  • Ability to project manage independently and to operate under tight deadlines
  • Strong organizational skills with high attention to detail