Under minimal supervision and guidance, the Business Application Analyst II will work with external vendors, system owners, community partners, contractors, and Keck Medicine leadership to design, develop, implement and make operational Business Application information systems, including but not limited to: Lawson Financials (Fin), Lawson Supply Chain (SCM), Kronos Timekeeping and Scheduling, Kronos Extensions (aka Optilink), Kaufman Hall Budgeting and Planning, and Strata Decision Support Solution (DSS). This incumbent will identify and document design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. In addition, the incumbent acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions. The incumbent also understands the functional workflow and processes of the Departments (s)he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity. The Business Application Analyst II will focus primarily on direct customer services while also participating in project related activities. They will also analyze, plan, design, create and maintain simple to intermediate level reports leveraging USC's various technologies including but not limited to SQL, QlikView, Lawson Business Intelligence, Infor Business Intelligence, and Kronos Genies. The Business Application Analyst II will work independently on system activities as well as project management activities.
- Customer Service: Addresses customer questions, concerns, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
- Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions to department leaders.
- Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems.
- Technical Skills and Industry Knowledge: Assist and participate in with system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies.
- Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Leads own work efforts and uses planning skills to manage and complete work efforts on time and on budget for projects.
- Reports & Analytics: Generate both standard and ad hoc reports. Ability to design and assist in developing non-standard/custom reports as required.
- Training: Trains new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
- Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned.
Required Qualifications:
- Req Bachelor's degree Degree in Information Systems, Business, Science OR equivalent work experience.
- Req 3 years 3 relevant experience. * IF NO BACHELOR'S DEGREE: Minimum 7 years of relevant experience.
- Req 2 years Experience in IS healthcare setting.
- Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment.
- Req Strong customer service focus.
- Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)
- Req Demonstrate excellent customer service behavior.
- Req Excellent analytical, problem-solving, planning and evaluation skills.
- Req Demonstrates excellent verbal and written communication skills.
- Req Able to function independently and as a member of a team.
Preferred Qualifications:
- Pref Familiarity and experience with Kronos, Lawson, Oracle, PeopleSoft, Finance and/or Procurement/Supply chain experience (purchasing, inventory, warehousing, accounts payable), and/or Human Capital Management and/or Payroll processing.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).
The hourly rate range for this position is $39.00 - $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.
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