AV Operations Specialist

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams.We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking an AV Operations Specialist to join our AV Operations team. The AV Operations Specialist will report directly to the AV Operations Manager and General Manager. 

What You’ll Do: 

The AV Operations Specialist provides technology services in all duties, including setting up and operating various scaled audiovisual systems, with a specialty in audio, video, computers, HSIA, audio conferencing, video conferencing, webcasting, and basic lighting for different types of programs. He/she is personable and client-focused, with problem solving skills that can be applied in various types of environments and situations. 

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of audiovisual equipment
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware both in-house and client systems
• Evaluation and trouble-shooting personal computer hardware and software, peripheral device, mobile device and network component problems
• Extensive knowledge of audio-visual equipment listed in equipment & technical qualifications section
• Experience with video conferencing including hard codecs and soft codecs
• Ability to perform basic network troubleshooting procedures
• Demonstrate strong general problem-solving skills
• Provide excellent service and strive to exceed the expectations and needs of internal and external clients
• Make personal contact with guests and assist with any reasonable requests
• Maintain a positive relationship with all clients through effective communication
• Portray a polished professional image to meet company dress code requirements
• Perform daily floor management that includes assignment of tasks and assisting Technology Manager with labor needs and scheduling
• Work with the Director of Technical Services and Technology Manager to establish coordinated communications for management of programs
• Properly secure, store, transport, and preserve company AV equipment
• Participate in the physical inventory count process as requested
• Review and have knowledge of menu/service with operations and production teams
• Complete set/strike lists and perform closing inspection duties
• Assist service team in daily duties to ensure a great client experience
• Allocate inventory to support client needs
• Manage temporary staff scheduling
• Recommend AV workflow for clients
• Work with a technology team to provide feedback and make decisions regarding labor and equipment
• Utilize best practices and SOPs to plan and create audio visual solutions for customer events. 
• Delegate tasks as required to temp labor
• Attend PEO meetings and provide feedback critical to operational success
• Other duties as requested by management

What We Look For: 

• Minimum High School diploma/GED, AA/BS preferred
• Minimum 2 years of audiovisual technical experience
• Knowledge of audiovisual, computer networking/maintenance, and lighting technical theory
• Intermediate technical knowledge of audio, video, projection, computer and lighting equipment.
• CTS, Dante Level ½ a plus
• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
• Control: Familiarity with Crestron control systems and associated hardware
• Flexible and long hours sometimes required; rotating work schedule that may include nights and weekends
• Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $60,000  Salary Max: $65,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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