Full-Time
Technical Support Analyst
Support & Operations
Posted on 8/22/2025
CSG Systems International
5,001-10,000 employees
BSS software and services for telecommunications
No salary listed
Remote in UK
Remote
Preference for candidates based in Portugal.
 Customer Experience & Support (1) |
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 IT & Security |
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- A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
- Knowledge of telecom networks GSM/ CDMA, billing solutions, rating and charging systems, Interconnect Billing, Roaming business and their terminology used in this business for example:- TAP/RAP file, TADIG, IOT Rates, AA14 rates, NRTRADE files, clearing house concept(DCH).
- Experience in documenting support plans, support strategy, support cases.
- Able to work in a team or independently and be self-sufficient.
- Experience in telecom OSS/BSS domain.
- Excellent communications skills – both verbal and written. Able to communicate and influence at all levels effectively.
- Experience in at least one scripting language, such as Shell/PowerShell/Python/Perl.
- Experience in any SQL/No-SQL/Oracle database.
- Working knowledge on the Unix and various application configuration and production support.
- Responsible for customer ticket management, customer escalations and customer reporting.
- Ensures ITSM Tool is updated with the latest ticket details at all times.
- Responsible for the completion of business operational activities in line with the customer contract.
- Following up on support issues, which include liaising with the development team.
- Good understand of the CSG solution delivered at the customer (Mediation interconnect / Wholesale billing).
- Delivers product fixes according to internal procedures.
- Ensures compliance with SLAs and OLAs.
- Works in different business times and on-call 24hs / 7 days.
CSG Systems International provides BSS software and services mainly for telecoms, with clients in other sectors such as financial services and government. Its cloud-first platforms—CSG Xponent for converged billing and revenue management, Ascendon for digital monetization and customer engagement, and Forte for payment processing—handle billing, lifecycle management, and payments. The company differentiates itself with a scalable cloud-native stack, end-to-end CPQ and partner management, and strategic acquisitions like Kitewheel and iCG Pay that strengthen analytics and payment capabilities. Its goal is to help service providers monetize digital services, streamline billing and customer interactions, and bring new offerings to market quickly while maintaining long-term carrier relationships.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Englewood, Colorado
Founded
1994
Simplify's Take
What believers are saying
- NEC merger approved January 30, 2026, closes end-2026 boosting telecom reach.
- ePLDT partnership May 2026 accelerates enterprise ICT billing and activation.
- 2025 revenue hits $1.22B with 6% dividend hike to $0.34 per share.
What critics are saying
- Comcast and Charter flee to Amdocs post-NEC merger, slashing 43% revenues.
- Amdocs undercuts CSG pricing 25-30% in Latin America telecom bids.
- Salesforce Communications Cloud steals 10-15% SaaS bookings from CSG.
What makes CSG Systems International unique
- CSG Xponent platform delivers converged billing for telecom since 2002 Kenan acquisition.
- Ascendon enables cloud-native digital monetization launched in 2014.
- Payments Protection.ai cuts fraud losses 50-70% with PCI-SSF AI monitoring.
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Benefits
Remote Work Options
Hybrid Work Options
Paid Vacation
Health Insurance
Mental Health Support
Parental Leave
Phone/Internet Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%ePLDT Group powers enterprise transformation, customer-centric innovation with CSG. * 3 hrs ago ePLDT Group, the Information and Communication Technology (ICT) subsidiary of PLDT, has chosen CSG(R)(NASDAQ: CSGS) to support the next phase of its business growth. Together with CSG, ePLDT and its data center subsidiary, VITRO Inc., continue to build on their robust digital backbone to bring enterprise customers a faster activation process, more tailored tech offerings, and simpler billing experiences. "As we continue to advance our digital transformation capabilities, our focus is to deliver tangible value for our customers by simplifying engagements and enabling faster outcomes," said Victor S. Genuino, President and CEO of ePLDT & VITRO Inc. "With its deep domain expertise and longstanding relationship with PLDT, CSG plays an important role in helping us deliver more responsive, efficient, and customer-centric experiences for Philippine enterprises." With CSG Quote & Order and CSG Encompass, ePLDT Group further expands its ability to simplify complex enterprise requirements, drive sustained revenue and customer lifetime value, and reinforce its digital foundation across its portfolio of multi-cloud, data and AI, managed services, cybersecurity offerings, and data center solutions. In turn, these capabilities enable enterprises to reduce complexity, accelerate decision-making, and stay competitive by accessing ICT services that are easier to understand, procure, and deploy. "In our digital economy, demand for data center, cloud, and cybersecurity services has skyrocketed," said Ian Watterson, Senior Vice President, Go-to-Market, CSG. "As a trusted digital transformation enabler, ePLDT Group serves as the backbone to many of the most important modernization initiatives in Asia-Pacific. We are humbled to build on CSG and PLDT's 20+ year relationship as we help ePLDT scale its business and power the next wave of enterprise transformation in the region." CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.
CSG named a Leader in the Gartner(R) Magic Quadrant(TM) for Customer Journey Analytics & Orchestration. DENVER-BUSINESS WIRE- Rising customer expectations for connected, relevant, and effortless interactions are making journey analytics and orchestration critical to delivering consistent, personalized experiences that earn loyalty. As CSG(R)(NASDAQ: CSGS) helps businesses to meet and exceed those expectations, the company today announced that CSG has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Customer Journey Analytics & Orchestration. The evaluation assessed the company's overall Completeness of Vision and Ability to Execute. "It's not enough to understand the customer - businesses must act on that knowledge in real time and prove the value of every customer interaction," said Katie Costanzo, President, Customer Experience, CSG. "That requires a unified system that turns real-time data into clear decisions, measurable outcomes, and experiences customers can trust. I am incredibly proud that CSG has been named a Leader in the inaugural Gartner Magic Quadrant for Journey Analytics & Orchestration. Our Xponent platform turns real-time data into action that allows brands to build trust with customers in the moments that matter." Designed to bridge the gap between customer expectations and business execution, CSG Xponent allows brands to act with clarity in mission-critical customer moments. The platform integrates real-time data to drive in-the-moment personalization, so brands can identify and fix breaks in the customer experience as they occur. The result is a clearer, more straightforward experience for brands and their customers - and a stronger bottom line. For example, a US bank using CSG Xponent decreased inbound calls by 12%, tripled SMS responsiveness, reduced fraud cases by 25%, and delivered $30M in financial impact. A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. To learn more about CSG Xponent and access the 2026 Gartner Magic Quadrant for Customer Journey Analytics & Orchestration, visit https://www.csgi.com/resources/2026-gartner-magic-quadrant-for-customer-journey-analytics-and-orchestration. Gartner, Magic Quadrant for Customer Journey Analytics and Orchestration, Christopher Sladdin and Daniel O'Sullivan, 24 March 2026 Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Its customer experience, billing and payments solutions help companies of any size make money and make a difference. With its SaaS solutions, company leaders can take control of their future and tap into guidance along the way from its fiercely committed and forward-thinking CSGers around the world. Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more. Contact details: Julia Dakhlia External Communications +1 (402) 431-7376 [email protected] John Rea Investor Relations +1 (210) 687-4409 [email protected]
CSG's stock has climbed 20.2% to $79.51 over the past six months, outperforming the S&P 500 by 19.1% following solid quarterly results. Despite this performance, the company faces several challenges that may concern investors. CSG's revenue grew at just 2.5% compounded annually over the past five years, below market expectations. Wall Street analysts project similar growth of 2.3% over the next 12 months, suggesting new products won't accelerate top-line performance. The company's return on invested capital has declined by an average of 4.3 percentage points annually, potentially indicating fewer profitable growth opportunities ahead. Currently trading at 16.4× forward price-to-earnings ratio, CSG's valuation may not present a compelling opportunity despite recent stock price gains.
Hedge fund Beryl Capital Management has initiated a position in CSG Systems International, purchasing 709,435 shares valued at $54.41 million during the fourth quarter of 2025, according to a regulatory filing. The new position represents 5.52% of Beryl Capital's $986.35 million reportable US equity assets under management as of 31 December 2025. As of 17 February 2026, CSG Systems shares traded at $79.69, up 28.3% over the past year, with a one-year alpha of 14.72 percentage points versus the S&P 500. CSG Systems provides revenue management, digital monetisation and customer engagement solutions, primarily serving communications sector clients. The company generated $1.22 billion in trailing twelve-month revenue and reported net income of $55.88 million.
Planet Labs reported revenues of $81.25 million, up 32.6% year on year and exceeding analysts' expectations by 12.7%. The Earth observation satellite operator delivered the strongest performance in the data and business process services sector during Q3. The 11 data and business process services stocks tracked reported a strong quarter overall, with revenues beating consensus estimates by 2.9%. Share prices have risen 11.8% on average since the latest earnings results. CSG Systems posted revenues of $279.3 million, up 2.4% year on year, slightly exceeding expectations by 0.5%. However, it delivered the weakest performance against analyst estimates and slowest revenue growth in the group. The stock has risen 1.9% since reporting.