Customer Relations Specialist III

Career Opportunity

POSITION TITLE:Customer Relations Specialist III

SECTION OR DEPARTMENT:Nissan Wire Harness/Delivery, Customer Relations, WH Division

REPORTS TO:Christy Smith

LOCATION:Mississippi Customer Service Center in Canton, Mississippi 

BASIC PURPOSE: Primarily responsible for managing and supporting customer service orders; manages inventory, customer accounts, coordination of customer request and communication both internally and with customers

BASIC POSITION DUTIES:

• Supports department and business:  Monitors shipments from manufacturing facilities from MX, PKI and SVWS to ensure inventory for service orders.
• Communicates internally and externally to support any forseen shortages to ensure 95% on-time delivery for service orders
• Negotiates with customer on expedite freight for authorization as needed
• Supports service inventory activities on monthly, bi-annually and year end projects
• Create and update all necessary reports and spreadsheets needed to maintain accurate service order information
• Hosts weekly meetings with all related departments to discuss program status and changes.  Uses timelines and master schedules to effectively coordinate program activities and timing.
• Maintains updated part information in various systems
• Generates reports and analysis as needed including run out reports, obsolescence analysis, delivery performance reports and monthly reports.
• Other duties as assigned.

POSITION REQUIREMENTS:

• Bachelor Degreewith 5 to 7 years customer relations experience 
• Experience in related Warehouse/Distribution facility.  Automotive industry preferred.
• Ability to multi-task in busy work atmosphere
• Analytic ability to research errors, recommend and implement corrective actions
• Experience in determining work procedures, preparing work schedules and expediting workflows for efficiency
• Excellent verbal/written communication skills in order to effectively interact with customers, vendors, coworkers
• Continuous improvement, teamwork, open to learning/training, discipline, accountability and planning
• Computer skills to include Excel, Outlook, Word, ERP programs such as SAP and WMS