Full-Time

Marketplace Client Service and Operations Associate

Posted on 9/4/2024

Sotheby’s

Sotheby’s

1,001-5,000 employees

Auction house for fine art

Real Estate
Consumer Goods

Compensation Overview

$50k - $55kAnnually

+ Overtime Compensation + Discretionary Bonus

Entry, Junior

New York, NY, USA

Fully in-person role, 5 days a week in New York office.

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
PowerPoint/Keynote/Slides
Requirements
  • Bachelors Degree
  • Competence with Microsoft Office (Word, Excel, Powerpoint, Outlook, Teams)
  • Confidence and enthusiasm for interacting with customers
  • Excellent communication skills – both internally and with customers
  • Experience working as part of a team
  • Highly organized, detail oriented, multi-tasker
  • Proactive, with strong sense of initiative and ownership
  • Interest in art and luxury
Responsibilities
  • General enquiries – field all phone and email enquiries from customers in a timely and professional manner, escalate to other departments when required
  • Returns, refunds and cancellations – process refunds, returns and cancellations; respond to customers enforcing our policies around returns
  • Updates on order progress – keep customers updated on the status of their orders, letting them know about any delays
  • Fraud checks – conduct fraud checks on orders flagged as high risk
  • Import issues – proactively reach out to international customers to make them aware of necessary import paperwork and that this paperwork is filed with the shippers
  • Logistics and shipping issues – alongside shipping coordinator, troubleshooting logistics issues that arise
  • Invoicing offline sales
  • Relisting cancelled and returned items
  • Tracker maintenance – ensuring our records are up to date

Sotheby's is a global auction house that specializes in selling fine art, luxury items, and collectibles through live and online auctions, as well as private sales. The company provides online estimates to help sellers determine the value of their items, which is a key differentiator from competitors. Sotheby's holds auctions in major cities worldwide, attracting a diverse audience and ensuring a competitive market for high-end items. The goal of Sotheby's is to connect buyers and sellers in the luxury market while offering a personalized and discreet experience.

Company Stage

IPO

Total Funding

$4M

Headquarters

New York City, New York

Founded

1744

Simplify Jobs

Simplify's Take

What believers are saying

  • Sotheby's Metaverse Masters auction series taps into the growing digital art market.
  • The acquisition of the Breuer building enhances Sotheby's brand and auction venue prestige.
  • Collaboration with The Luxury Group offers unique experiences, attracting high-net-worth clients.

What critics are saying

  • NFT market volatility could impact Sotheby's Metaverse Masters auction series.
  • Cryptocurrency payment acceptance exposes Sotheby's to crypto market volatility risks.
  • Layoffs following lower auction results may indicate financial challenges for Sotheby's.

What makes Sotheby’s unique

  • Sotheby's offers both live and online auctions, catering to diverse client preferences.
  • The company provides private sales for clients seeking privacy and exclusivity.
  • Sotheby's expertise in valuing rare items attracts high-end collectors and investors.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Professional Development Budget

INACTIVE