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Full-Time

Marketplace Client Service and Operations Associate

Posted on 9/4/2024

Sotheby’s

Sotheby’s

1,001-5,000 employees

Auction house for fine art

Consumer Goods

Compensation Overview

$50k - $55kAnnually

+ Overtime Compensation + Discretionary Bonus

Entry, Junior

New York, NY, USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
PowerPoint/Keynote/Slides
Requirements
  • Bachelors Degree
  • Competence with Microsoft Office (Word, Excel, Powerpoint, Outlook, Teams)
  • Confidence and enthusiasm for interacting with customers
  • Excellent communication skills – both internally and with customers
  • Experience working as part of a team
  • Highly organized, detail oriented, multi-tasker
  • Proactive, with strong sense of initiative and ownership
  • Interest in art and luxury
Responsibilities
  • General enquiries – field all phone and email enquiries from customers in a timely and professional manner, escalate to other departments when required
  • Returns, refunds and cancellations – process refunds, returns and cancellations; respond to customers enforcing our policies around returns
  • Updates on order progress – keep customers updated on the status of their orders, letting them know about any delays
  • Fraud checks – conduct fraud checks on orders flagged as high risk
  • Import issues – proactively reach out to international customers to make them aware of necessary import paperwork and that this paperwork is filed with the shippers
  • Logistics and shipping issues – alongside shipping coordinator, troubleshooting logistics issues that arise
  • Invoicing offline sales
  • Relisting cancelled and returned items
  • Tracker maintenance – ensuring our records are up to date

Sotheby's is a global auction house that focuses on selling fine art, luxury items, and collectibles. It serves a variety of clients, including private collectors and investors, by organizing both live and online auctions, as well as offering private sales for direct transactions. Sotheby's makes money through commissions on sales and fees for appraisals. The company is distinguished by its expertise in valuing rare items and providing online estimates to potential sellers. Auctions are held in major cities worldwide, attracting a diverse audience of bidders. Sotheby's also curates special collections and offers a more private buying experience through its gallery network, catering to clients who value discretion.

Company Stage

N/A

Total Funding

$4M

Headquarters

New York City, New York

Founded

1744

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Sotheby's groundbreaking $700 million securitization backed by art-secured loans demonstrates their innovative approach to art financing.
  • The company's strategic partnerships, such as with Art UK, enhance their cultural influence and market reach.
  • Sotheby's ability to attract high-profile collections and items, like the Tamotsu Yagi Collection, underscores their strong market position and appeal to elite collectors.

What critics are saying

  • Recent layoffs in the UK and potential further cuts could indicate financial instability and affect employee morale.
  • The departure of key figures, such as Brooke Lampley, may lead to a loss of expertise and impact the company's leadership in certain art categories.

What makes Sotheby’s unique

  • Sotheby's dual approach of live and online auctions, along with private sales, allows them to cater to diverse client preferences, unlike competitors who may focus solely on one method.
  • Their global presence in major cities like New York, London, and Hong Kong ensures a competitive market and attracts a worldwide audience, setting them apart from regional auction houses.
  • Sotheby's expertise in valuing and selling rare and valuable items, combined with their online estimate service, provides a unique value proposition for potential sellers.