Global Applications & Eclipse Product Manager

We are seeking an experienced and dynamic Global Application Manager & Eclipse Service Platform Product Owner to lead the development, management, and optimization of our global service applications and the Eclipse Service Platform. In this role, you will be responsible for defining the application and platform vision where product is owned by WTW or work with Vendor and business to define the same, strategy, and roadmap while ensuring seamless integration, scalability, and reliability to support business objectives. You will act as the bridge between technical teams and stakeholders, driving innovation, efficiency, and continuous improvement.

Key Responsibilities:

• Product Ownership & Strategy: 
  • Define and maintain the vision, roadmap, and backlog for the Eclipse Service Platform and global applications with the respective application product owners in the Service Platform space
  • Collaborate with stakeholders to gather requirements and prioritize features that drive business value.
  • Define and track key performance indicators (KPIs) to measure success and impact.
  • Work closely with Business colleagues to ensure the application functions as per agreed specifications and the support is fit for purpose
• Application & Platform Development & Integration: 
  • Lead with respective product owners the design, development, and enhancement of the global applications to improve scalability, performance, and security.
  • Ensure seamless integration with other systems, applications, and third-party services.
  • Oversee API development with product owner and ensure best practices in service-oriented architecture.
• Team Leadership & Collaboration: 
  • Work closely with engineering, DevOps, and support teams to deliver high-quality solutions.
  • Facilitate agile ceremonies, including backlog grooming, sprint planning, and retrospectives.
  • Act as the primary liaison between technical teams and business stakeholders.
• Operational Excellence & Continuous Improvement: 
  • Ensure high availability and reliability of the platform and applications, implementing monitoring and automation as needed.
  • Identify areas for improvement and drive initiatives for performance optimization.
  • Maintain compliance with security, data protection, and industry standards.
• Vendor relationship management:
  • Manage the relationship with vendor(s) and hold them contractually accountable for all services provided.

Required Qualifications:

• Education & Experience: 
  • Bachelor’s or master’s degree in computer science, Engineering, or a related field.
  • 7+ years of experience in product management, application management, platform engineering, or technical leadership roles.
  • Proven experience leading and delivering large-scale service platforms and enterprise applications.
• Technical & Product Expertise: 
  • Strong knowledge of microservices architecture, cloud technologies, and APIs.
  • Experience with DevOps, CI/CD, and containerization (Docker, Kubernetes).
  • Familiarity with agile methodologies, Scrum, and product management tools (JIRA, Confluence, etc.).
• Soft Skills & Leadership: 
  • Excellent communication and stakeholder management skills.
  • Ability to make data-driven decisions and manage competing priorities.
  • Strong problem-solving skills and a proactive mindset.

Preferred Qualifications:

• Experience with Eclipse ecosystem or related open-source platforms.
• Knowledge of ITIL and IT service management principles.
• Previous experience working in a SaaS or PaaS environment.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.